U.S. Consumers Turn Off Personal Data Tap as Companies Struggle to Deliver the Experiences They Crave, Accenture Study Finds
New York; Dec. 5, 2017 – U.S. consumers are locked in a vicious circle with brands over customer experience, according to new research from Accenture (NYSE: ACN). While 44 percent are frustrated when companies fail to deliver relevant, personalized shopping experiences, nearly half (49 percent) are concerned about personal data privacy as they subscribe to intelligent services designed to understand and anticipate their needs. Poor personalization and lack of trust cost U.S. organizations $756 billion last year, as 41 percent of consumers switched companies. Without deeper customer insight, companies cannot deliver the experiences they crave.
December 05, 2017
Growth At Stake As B2B Companies Lose Control Over Customer Experience, Accenture Study Finds
NEW YORK; Sept. 28, 2017 – Complex customer buying journeys and disconnected channel partner networks are preventing B2B companies from delivering the personalized customer experiences that drive loyalty and growth, according to new research from Accenture (NYSE: ACN). Only 21 percent of sales and customer service executives surveyed say they have total control over their organization’s sales networks and overall customer experience. B2B leaders must abandon the benign neglect of traditional channel management and adopt an orchestrated approach to drive connected growth.
September 28, 2017
Many Businesses Still Fail to Report Financial Value from Strong Environmental Performance, According to New Research from Accenture, CDP and Hermes Investment Management
NEW YORK; Sept. 13, 2017 – Four in 10 telecommunications and consumer goods companies reporting to CDP fail to capture or report any financial value from strong environmental performance, according to new research released today by Accenture (NYSE: ACN), CDP and Hermes Investment Management. The largest emitters in the global economy – responsible for 50 percent of carbon emissions reported to CDP – account for a cumulative $447bn opportunity from climate change. Yet 42 percent of these companies have not yet quantified the potential value.
September 13, 2017
Energy Providers Falling Short of Expectations for Digital Customer Experiences, Accenture Research Finds
NEW YORK and LONDON; May 31, 2017 – Squeezed by falling profits, technology disruption and outside competitors targeting their customers, energy providers face the additional challenge of falling short of consumers’ expectations for digital channels and personalized experiences, according to the latest edition of the annual New Energy Consumer research by Accenture (NYSE: ACN).
May 31, 2017
Employer Alert: Large Companies Have a Greater Opportunity to Attract New Grads, According to a New Accenture Strategy Study
NEW YORK; May 10, 2017 – The Class of 2017, the first crop of Generation Z graduates (people born between 1993 and 1999) to enter the workforce, is more interested in working for large companies compared to last year’s grads (19 percent vs. 14 percent), according to a new study by Accenture Strategy on the future workforce.
May 10, 2017
Speed is This Season’s Hottest Fashion Trend, According to Research from Kurt Salmon, Part of Accenture Strategy
WORLD RETAIL CONGRESS, DUBAI; Apr. 5, 2017 – With one in eight younger consumers (18 to 24 year olds) shopping every week and buying a fashion item at least once a fortnight, retailers are gearing themselves up to meet growing demand for fast, on-trend, fashion-led styles, according to new research from Kurt Salmon, part of Accenture Strategy. Speed and agility are the top priorities for every retailer competing in fast fashion.
April 05, 2017
Nearly Half of Chief Financial Officers Believe Digital Technologies Will Fundamentally Change Everything Finance Does, According to Accenture Strategy
NEW YORK; Mar. 8, 2017 – Digital puts real-time decision making in a CFO’s hands like nothing else before it, and according to a new study from Accenture Strategy, 48 percent of finance executives believe digital technologies will fundamentally change everything finance does.
March 08, 2017
Accenture Positioned as a Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide
NEW YORK; Feb. 21, 2017 – Accenture is positioned in the “Leaders” quadrant of independent analyst firm Gartner Inc.’s recent report, “Magic Quadrant for CRM and Customer Experience (CX) Implementation Services, Worldwide1”. The report marks Accenture’s tenth consecutive time as Leader, a position achieved every year since the inception of the report.
February 21, 2017
Organizations Wasting Billions on Customer Loyalty Programs That Don’t Work Like They Used To, Accenture Strategy Study Finds
NEW YORK; Feb. 14, 2017 – Organizations are wasting billions of dollars each year on customer loyalty programs that don’t work like they used to, according to new research from Accenture Strategy. With millions of loyalty points sitting dormant and the majority of U.S. consumers (78 percent) retracting loyalty at profit-crushing rates, organizations must pay attention to the new factors driving customer loyalty in the digital age or risk losing customers for good.
February 14, 2017
Accenture Strategy Announces Circular Economy Winners at The Circulars in Davos
DAVOS; Jan 16, 2017 – The World Economic Forum’s Community of Young Global Leaders, in collaboration with Accenture Strategy (NYSE: ACN), has awarded the Circulars at the Annual Meeting of the World Economic Forum in Davos-Klosters. The awards recognize individuals and organizations that have made notable contributions to the circular economy.
January 16, 2017