October 18, 2016

Mobile Payments Awareness Grows, Cash Use Declines; Consumers Demand more to make the Leap to Mobile, Accenture Survey Finds

NEW YORK; Oct. 18, 2016 – Sixty percent of consumers in North America use cash at least weekly to make purchases at a merchant location, down seven percentage points from 2015 – the most significant decline in use of traditional payment methods over the past year, according to a new report from Accenture (NYSE: ACN). Awareness of mobile phone payments increased four percentage points from last year to 56 percent, however the regular use of mobile payments remains flat at 19 percent.
October 18, 2016

Airline Executives Believe They Are Falling Short in Their Plans to Enhance the Customer Experience According to Accenture Research

NEW YORK; Oct. 18, 2016 – While nearly 80 percent of airlines executives say they have a clear vision for their customer strategy, nearly two-thirds (64 percent) believe they are failing to implement their plans to enhance the customer experience, according to findings of a study from Accenture.
October 17, 2016

‘Super Users’ Create Need for Governments to Accelerate Digital Growth, According to Accenture Report

ARLINGTON, Va.; Oct.  17, 2016 – State governments and public service organizations designing effective digital strategies for citizen services of the future may need look no further than their mobile devices. U.S. citizens who transact a significant amount of business online – whether booking travel or conducting financial transactions – have similar expectations for accessing and using government services digitally, according to a new report from Accenture (NYSE:ACN).
October 13, 2016

Consumers Welcome Personalized Offerings but Businesses Are Struggling to Deliver, Finds Accenture Interactive Personalization Research

NEW YORK; Oct. 13, 2016 – New research from Accenture Interactive indicates that offering personalized experiences will translate to higher sales if businesses remove unintended barriers consumers report. While most consumers welcome personalized offerings, many complain of having received irrelevant recommendations and experienced an overwhelming choice of options when visiting brands and retailers’ websites.
October 13, 2016

U.S. Consumers Likely to Increase Holiday Spending, Go Extra Mile for a Good Deal, Accenture Survey Reveals

NEW YORK; Oct. 13, 2016 – While holiday spending is likely to increase again this year in the United States – with 44 percent of U.S. consumers planning to spend more than they did last year – frugality will be the theme this holiday season, as shoppers want more for their money and are willing to put in the extra work to get the best deals, according to Accenture’s annual holiday shopping survey.
October 05, 2016

Car-buyers Hindered by Online-Dealer Showroom Disconnect, Accenture Finds

NEW YORK; Oct. 5, 2016 – As car-buyers become more accustomed to shopping online, they are visiting dealer showrooms for fewer and more specific reasons to accelerate the purchase process. But they are finding that their expectations are not being met due to poor web-showroom integration at a time when technology is offering some of the best opportunities for a compelling experience, a new Accenture survey reveals. 
September 28, 2016

Artificial Intelligence Poised to Double Annual Economic Growth Rate in 12 Developed Economies and Boost Labor Productivity by up to 40 Percent by 2035, According to New Research by Accenture

NEW YORK; Sept. 28, 2016 – Research released today from Accenture (NYSE: ACN) reveals that artificial intelligence (AI) could double annual economic growth rates by 2035 by changing the nature of work and spawning a new relationship between man and machine. The impact of AI technologies on business is projected to boost labor productivity by up to 40 percent by fundamentally changing the way work is done and reinforcing the role of people to drive growth in business.
September 27, 2016

Productivity Initiatives Distracting Sales Teams and Stifling Business Performance, Accenture Strategy Study Finds

NEW YORK; Sept. 27, 2016 – Organizations have invested billions in sales productivity solutions to enhance performance by giving sellers more time to sell – but the investment strategy is not paying off. According to new research from Accenture (NYSE: ACN) and CSO Insights, the research division of Miller Heiman Group, 59 percent of global sales executives say they have access to too many sales tools and are bombarded by too much disaggregated customer data to be effective. Another 55 percent say their sales tools are an obstacle to selling. Consequently, ‘sales distraction’ is hindering business performance, causing more than half (56 percent) of global organizations to miss annual sales forecasts. 
September 14, 2016

Majority of Businesses and Economies Are Not Ready for Digital Platforms, Accenture Research Shows

NEW YORK; Sept. 13, 2016 – Research released by Accenture (NYSE: ACN) reveals that despite the potential for small and traditional businesses to become successful digital platform companies, as few as 10 percent of new start-ups focused on digital platform business models will become profitable independent entities in the coming years. The analysis also reveals that China, India and the U.S. will dominate the platform economy by 2020, and that the gulf between countries will increase. To help bridge this gap, the report outlines five critical steps businesses and governments can take to succeed.
September 14, 2016

UNHCR, Accenture Study Finds Internet, Mobile Connectivity a Lifeline for Refugees

GENEVA and ARLINGTON, Va.; Sept. 14, 2016 – Refugees view access to a mobile phone and internet as being critical to their safety and security and essential for keeping in touch with loved ones. Many refugees regard a connected device as being as vital to them as food, water or shelter, according to a new report from UNHCR- the UN Refugee Agency- and Accenture (NYSE: ACN).