July 18, 2016

Retailers Are Freeing Up Resources for Re-investment in Innovation to Gain Competitive Advantage and Drive Growth, Finds Research from Accenture

NEW YORK; July 18, 2016 – New research from Accenture (NYSE: ACN) shows that retailers’ inflexible operating models are hindering their ability to be competitive and achieve growth. The findings highlight the need for retailers to become more agile – constantly learning about their customers and flexing to deliver relevant, engaging and useful interactions with consumers. 
July 13, 2016

Millennials’ Strong Interest in New Products and Services Will Drive the Most Future Value for Energy Utilities, But They Are Much More Demanding Consumers, Finds Research From Accenture

NEW YORK; July 13, 2016 – Consumer demand for new energy-related products and services is high, especially for millennials (ages 18-34), demonstrating that this group will drive much of the future value for energy providers, according to new research by Accenture (NYSE: ACN).
July 07, 2016

Shipping Options and Delivery Partners Essential to Winning the eCommerce Battle, Accenture Study Shows

ARLINGTON, Va.; July 7, 2016 – The right delivery partners and easy website navigation with multiple shipping options are critical success factors for eTailers as nearly two-thirds of digitally savvy consumers report basing a purchase decision on delivery options – often abandoning shopping carts before orders are submitted if the process is cumbersome, research from Accenture shows. 
June 29, 2016

Nearly One-Half of North American Consumers Want Robo-Advice from their Banks, Accenture Survey Finds

NEW YORK; June 29, 2016 – Nearly one-half (46 percent) of bank customers are open to use robo-advice for banking services – computer-generated advice and services, independent of a human advisor – according to a new report on the banking industry by Accenture (NYSE: ACN). Consumers in the U.S. are more open to robo-advice (46 percent) than Canadian consumers (43 percent).
June 28, 2016

Small Minority of Industry Leaders Achieve Both Digital and Financial High Performance

NEW YORK; June 28, 2016 – A small minority of leading global companies are significantly outperforming their industry peers by combining strong commitment to digital technologies with strong financial performance, according to new analysis by Accenture (NYSE:ACN). 
June 27, 2016

New Report Finds Insider Corporate Data Theft and Malware Infections Among Biggest Threat to Digital Business in 2016

NEW YORK; June 27, 2016 – Insider data theft and malware attacks top the list of the most significant concerns for enterprise security executives, a new report from Accenture and HfS Research reveals. Of those surveyed, a majority (69 percent) of respondents experienced an attempted or successful theft or corruption of data by insiders during the prior 12 months, with media and technology organizations reporting the highest rate (77 percent). This insider risk will continue to be an issue, with security professionals’ concerns over insider theft of corporate information alone rising by nearly two-thirds over the coming 12 to 18 months. Additionally, the research shows that a budget shortage for hiring cybersecurity talent and well-trained employees is hindering the ability of organizations to properly defend themselves against these attacks. 
June 23, 2016

New York Tops Silicon Valley in Fintech Venture Financing for the First Time

NEW YORK; June 23, 2016 – New York received more financial technology (“fintech”) venture financing than Silicon Valley for the first time during the first three months of this year, according to a new report by Accenture (NYSE: ACN) and the Partnership Fund for New York City. 
June 23, 2016

There’s a Clear Path for Business on Sustainability, Finds United Nations Global Compact-Accenture Strategy Study

NEW YORK; June 23, 2016 – Eighty-seven percent of chief executive officers (CEOs) say the United Nations (UN) Sustainable Development Goals (SDGs) represent an essential opportunity to rethink approaches to sustainability, and nearly half (49 percent) say businesses will be the most important actor in their delivery, according to a new study by the UN Global Compact and Accenture (NYSE: ACN). 
June 22, 2016

Keeping up with Customers, not Competitors, Is Becoming Greatest Challenge to Brands, Accenture Interactive Study Finds

CANNES; June 22, 2016 – More than nine in ten companies are struggling to deliver digital customer experiences that exceed their customers’ expectations, according to a new study from Accenture Interactive. The finding reflects the huge challenge brands are facing as customer expectations are becoming “liquid” and changing at a lightning pace. The study, “Expectations vs Experience: The Good, The Bad, The Opportunity”, is based on a survey of 702 customer experience decision-makers from companies in 14 countries and was launched at the Cannes Lions Festival today.
June 16, 2016

Members of Customer Loyalty Programs Generate Significantly More Revenue for Retailers Than Do Non-Members, Accenture Research Finds

NEW YORK; June 16, 2016 – Members of retailers’ customer loyalty programs generate between 12 percent and 18 percent more revenue for retailers than do customers who are not members of the loyalty programs, according to new research from Accenture Interactive.