Delivering a Branded Customer Experience Increases Customer Loyalty and Revenue Growth, According to New CRM Book from Accenture

Delivering a branded customer experience is key to influencing customer loyalty and driving revenue growth, according to a new book on customer relationship management (CRM) by Accenture (NYSE: ACN) and Montgomery Research, Inc.
April 04, 2006

New Book from Accenture Explores How High-Performance Businesses Use Extended Finance Capabilities to Drive Market Leadership

Integrating specific finance capabilities across an organization is a key factor in driving growth and improving shareholder value, according to a new book written by two Accenture (NYSE: ACN) executives, Michael Sutcliff and Michael Donnellan.
April 03, 2006

Accenture Survey Finds That Customer Loyalty Can Be Lost In a ‘Click’

An Accenture study finds that the Internet is making it easier than ever for consumers to research companies’ products and services and take their business to different companies when their expectations are not met.

 

December 21, 2005

Accenture Names Woody Driggs Managing Partner – Customer Relationship Management

Accenture has named Woodruff “Woody” Driggs as managing partner – Customer Relationship Management (CRM).
November 30, 2005

Accenture to Expand Marketing Sciences and Data Services Capabilities with Acquisition of Media Audits

Accenture to Expand Marketing Sciences and Data Services Capabilities with Acquisition of Media Audits
November 03, 2005

U.S. Middle Managers’ Satisfaction with Employers Drops, Accenture Survey Finds

Middle managers in the United States are increasingly dissatisfied with their current organizations, find their organizations mismanaged and see few prospects for advancement, according to the findings of a survey released today by Accenture (NYSE: ACN).
October 20, 2005

U.S. Businesses Expect Foreign Sales to Exceed 40% of Revenue in Three Years, Accenture Study Finds

U.S. businesses expect sales revenue generated outside the United States to grow to an average of 42 percent of their total revenue over the next three years, up from 35 percent today and 26 percent three years ago, according to a study released by Accenture.
October 13, 2005

Accenture and DemandTec Help B&Q Manage Pricing, Merchandising and Assortment Across UK Stores

Accenture (NYSE: ACN), a global management consulting, technology services and outsourcing company, and DemandTec, a leading provider of Consumer-Centric Merchandising Software, announced today the successful completion of a price optimization program for B&Q’s 320 stores in the United Kingdom
October 12, 2005

Accenture Positioned in the Leader Quadrant in CRM Service Providers in Europe and North America

Accenture (NYSE: ACN) is positioned in the "Leaders" quadrant in two new Gartner, Inc. reports on customer relationship management (CRM) service providers in Europe and North America.
April 14, 2005

Companies Need to Improve Business Intelligence Capabilities to Drive Growth, Accenture Study Finds

Nine out of 10 executives from the largest U.S. companies say they need stronger business intelligence capabilities that provide better analysis of, and insight into their operations if they are to grow successfully in an uncertain economic and political environment, according to a survey released today by Accenture (NYSE: ACN).
February 23, 2005