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NEW YORK, Feb. 16, 2010 – For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study released today by Accenture (NYSE: ACN). This occurred even as consumers continue to expect more from customer service and their satisfaction with customer service has been decreasing. In fact, the study shows that consumer satisfaction is down across the board – in each of the 11 service characteristics survey respondents were asked to rate. Their satisfaction declined in areas ranging from having customer service available at convenient times to being able to access service through multiple channels.
BARCELONA; Feb. 15, 2011 – New research by Accenture (NYSE: ACN) shows that nearly half (45 percent) of the most active mobile device users would welcome the opportunity to pay for goods and services using their mobile phone, despite the fact that 73 percent expressed significant privacy and identity theft concerns.
NEW YORK and SUNNYVALE, Calif.; Feb. 14, 2011 – Accenture (NYSE: ACN) and NetApp (NASDAQ: NTAP) are expanding their existing relationship with two technology agreements, one for the joint development, marketing, and delivery of a customized set of solutions focused on data center optimization and virtualization, cloud computing, and application optimization; and the second for NetApp’s Professional Services organization to expand its implementation capabilities by leveraging a dedicated Accenture team providing consulting and integration services.