Digital

Consumers of all Ages are Going ‘Over-the-Top’

NEW YORK; April 11, 2011 – The majority of consumers of all ages in seven major markets around the world are choosing to watch video content over the Internet via their televisions, PCs, smartphones and other electronic devices, according to Accenture’s (NYSE: ACN) Video-Over-Internet Consumer Usage Survey.

April 11, 2011

Accenture Opens Analytics Innovation Center in Barcelona

BARCELONA; April 6, 2011 -Accenture (NYSE: ACN) today announced the expansion of its global network of analytics innovation centers with the opening of a new center in Barcelona, Spain. The Center is a global showcase for Accenture’s predictive analytics capabilities to clients who visit from around the world, with an initial focus on supply chain management. The new facility is designed and equipped to address a wide range of issues that companies may be facing as they seek to glean deeper insights from data and improve decision-making processes, by providing them with quick and easy access to a range of sophisticated analytics solutions and resources, locally and globally.

April 06, 2011

Accenture Life Safety Solution Deployed at Robinson, Illinois Refinery

NEW YORK; April 4, 2011 - Accenture (NYSE: ACN) today announced that Marathon Petroleum Company LP (Marathon), a wholly owned subsidiary of Marathon Oil Corporation (NYSE: MRO), is deploying the wireless-based Accenture Life Safety Solution at its Robinson, Illinois refinery. The solution integrates Wi-Fi and location-based technologies with multi-gas detectors to allow companies to remotely monitor incidents in locations previously not suited for wireless networks.

April 04, 2011

Accenture Adds Digital Mail to Postal Portfolio

LONDON; March 30, 2011 – Expanding its line of postal services, Accenture (NYSE: ACN) today announced it will enable postal agencies worldwide to offer digital mail – a digital version of printed mail securely delivered to an online mailbox – to their customers to recapture lost revenue from a steady decline in mail volumes and to compete against a growing number of independent operators currently offering digital mail direct to consumers.

March 30, 2011

Accenture Enables Mediaset to Launch Over-the-Top Services for TV, PC and Other Mobile Devices

NEW YORK; Feb. 22, 2011 – Accenture (NYSE: ACN) has built a leading edgesolution for Mediaset, Italy’s largest commercial broadcaster, that will enable the company to provide innovative Over-the-Top services for TV, PC and other devices as part of the Mediaset Premium offer. The solution will be launched today. Terms of Mediaset’s multi-year contract with Accenture were not disclosed.

February 22, 2011

Accenture Study Finds Fewer Consumers Switch Service Providers Despite Decreasing Satisfaction, Reversing a Trend

NEW YORK, Feb. 16, 2010 – For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study released today by Accenture (NYSE: ACN). This occurred even as consumers continue to expect more from customer service and their satisfaction with customer service has been decreasing. In fact, the study shows that consumer satisfaction is down across the board – in each of the 11 service characteristics survey respondents were asked to rate. Their satisfaction declined in areas ranging from having customer service available at convenient times to being able to access service through multiple channels.

February 16, 2011

Interest in Mobile Phone Payments Strong Among Most Active Mobile Users

BARCELONA; Feb. 15, 2011 – New research by Accenture (NYSE: ACN) shows that nearly half (45 percent) of the most active mobile device users would welcome the opportunity to pay for goods and services using their mobile phone, despite the fact that 73 percent expressed significant privacy and identity theft concerns.

February 15, 2011

Accenture and NetApp Expand Relationship with Agreements on Technology Services, and Joint Development and Delivery of New Storage-Enabled Enterprise Solutions

NEW YORK and SUNNYVALE, Calif.; Feb. 14, 2011 – Accenture (NYSE: ACN) and NetApp (NASDAQ: NTAP) are expanding their existing relationship with two technology agreements, one for the joint development, marketing, and delivery of a customized set of solutions focused on data center optimization and virtualization, cloud computing, and application optimization; and the second for NetApp’s Professional Services organization to expand its implementation capabilities by leveraging a dedicated Accenture team providing consulting and integration services.

February 14, 2011

Consumers in US and UK Frustrated with Intelligent Devices That Frequently Crash or Freeze, New Accenture Survey Finds

NEW YORK; Feb. 10, 2011 – According to a new Accenture (NYSE: ACN) survey, more than half of American and British consumers say they are frustrated with frequently used electronic devices that freeze or crash, and seek better performing devices built on smarter, more innovative “embedded technology” designed to be flexible to meet a wide range of end-user needs. In addition, they expressed a willingness to pay more for intelligent devices that perform better, look to embedded technology to drive new smart features that can help them save money and make their lives easier, and prefer quality over quantity.

February 10, 2011

Mobile Banking Devices Can Deliver Strong Returns for Banks That Measure Customers’ Usage Patterns and Target Consumers’ Needs, According to Accenture Research

NEW YORK, Feb. 9, 2011 – When banks enable their customers to use a mobile device to check balances, transfer money, pay bills, apply for credit or manage their personal finances, they can achieve returns on investment of as high as 300 percent, according to a new study commissioned by Accenture (NYSE:ACN).

February 09, 2011

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