Governments Must Improve Engagement with Citizens and Collaborate With Other Providers to Improve Service Delivery and Outcomes, New Accenture Report Finds

Governments Must Improve Engagement with Citizens and Collaborate With Other Providers to Improve Service Delivery and Outcomes, New Accenture Report Finds
WASHINGTON; Jan. 12, 2009 – Engaging citizens and collaborating with a wider network of service providers are among the key practices that can help governments improve the quality of the services and outcomes they deliver to their constituents, according to a new report from Accenture (NYSE: ACN).
January 12, 2009

Customer Service, Not Price, Remains Top Cause of Customer Churn, Accenture Study Finds

NEW YORK; Nov. 18, 2008 – Service again ranked above price as a global driver of customer churn, according to Accenture’s fourth annual study on customer service satisfaction, titled “High Performance in the Age of Customer Centricity.” 
November 18, 2008

Accenture Completes Implementation of Claims Solution at Affirmative Insurance

NEW YORK; Oct. 2, 2008 – Accenture (NYSE: ACN) has completed the implementation of Accenture Claim Components Solution at Affirmative Insurance Services, a distributor and producer of personal non-standard automobile insurance and a subsidiary of Affirmative Insurance Holdings, Inc.
October 02, 2008

Accenture Consumer Study Finds Strong Demand for Control and Networking of Digital Devices and Services

NEW YORK; Sept. 24, 2008 A global study released today by Accenture (NYSE: ACN) shows that tech-savvy consumers would prefer a single-networking solution to link all their portable, home and automobile digital devices, which presents a major challenge — and opportunity — for communications carriers.
September 24, 2008

Accenture and SAP Introduce Offering to Increase Profitability of Trade Promotions

NEW YORK and WALLDORF, Germany; August 6, 2008 Accenture (NYSE: ACN) and SAP AG (NYSE: SAP) today introduced an enhanced offering focused on aiding consumer products companies in their efforts to improve substantially the return on their trade promotion investments.
August 06, 2008

Accenture Completes Acquisition of Maxamine

NEW YORK; Feb. 19, 2008 – Accenture (NYSE:ACN) has completed its acquisition of Maxamine, expanding its array of digital marketing sciences capabilities.  Terms of the agreement were not disclosed.
February 19, 2008

Customer Service Quality Falling Short of Rising Expectations Across the Globe, Accenture Study Finds

NEW YORK; Jan. 7, 2008Companies are not keeping pace with consumers’ rising expectations for service, especially in emerging economies, according to results of a global study released today by Accenture (NYSE: ACN).

January 07, 2008

Accenture Study Identifies Three Chinese Consumer Segments Most Open to Buying Foreign Brands

BEIJING; Dec. 3, 2007 – Companies seeking to capture the attention of the increasingly brand-savvy Chinese consumer need to tailor their marketing strategies in response to the preferences and attitudes of three distinct customer segments in China that are most open to buying foreign brands, according to a global study released by Accenture (NYSE:ACN). 
December 03, 2007

Accenture Research Reveals Government Managers Beginning to Embrace Customer Relationship Management (CRM) Principles, But Most Agencies Have Yet to Introduce Them

Barnes & Noble Selects Accenture And Initiate Systems To Implement Master Data Management Software To Improve Customer Service

NEW YORK; Nov. 1, 2007 – Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, has selected Accenture (NYSE: ACN) and Initiate Systems to develop a new customer database.  The new system will be designed to improve customer recognition at all interaction points.
November 01, 2007