Governments Must Improve Engagement with Citizens and Collaborate With Other Providers to Improve Service Delivery and Outcomes, New Accenture Report Finds
WASHINGTON; Jan. 12, 2009 – Engaging citizens and collaborating with a wider network of service providers are among the key practices that can help governments improve the quality of the services and outcomes they deliver to their constituents, according to a new report from Accenture (NYSE: ACN).
January 12, 2009
Customer Service, Not Price, Remains Top Cause of Customer Churn, Accenture Study Finds
NEW YORK; Nov. 18, 2008 – Service again ranked above price as a global driver of customer churn, according to Accenture’s fourth annual study on customer service satisfaction, titled “High Performance in the Age of Customer Centricity.”
November 18, 2008
Accenture Completes Implementation of Claims Solution at Affirmative Insurance
NEW YORK; Oct. 2, 2008 – Accenture (NYSE: ACN) has completed the implementation of Accenture Claim Components Solution at Affirmative Insurance Services, a distributor and producer of personal non-standard automobile insurance and a subsidiary of Affirmative Insurance Holdings, Inc.
October 02, 2008
Accenture Consumer Study Finds Strong Demand for Control and Networking of Digital Devices and Services
NEW YORK; Sept. 24, 2008 – A global study released today by Accenture (NYSE: ACN) shows that tech-savvy consumers would prefer a single-networking solution to link all their portable, home and automobile digital devices, which presents a major challenge — and opportunity — for communications carriers.
September 24, 2008
Accenture and SAP Introduce Offering to Increase Profitability of Trade Promotions
NEW YORK and WALLDORF, Germany; August 6, 2008 — Accenture (NYSE: ACN) and SAP AG (NYSE: SAP) today introduced an enhanced offering focused on aiding consumer products companies in their efforts to improve substantially the return on their trade promotion investments.
August 06, 2008
Accenture Completes Acquisition of Maxamine
NEW YORK; Feb. 19, 2008 – Accenture (NYSE:ACN) has completed its acquisition of Maxamine, expanding its array of digital marketing sciences capabilities. Terms of the agreement were not disclosed.
February 19, 2008
Customer Service Quality Falling Short of Rising Expectations Across the Globe, Accenture Study Finds
NEW YORK; Jan. 7, 2008 – Companies are not keeping pace with consumers’ rising expectations for service, especially in emerging economies, according to results of a global study released today by Accenture (NYSE: ACN).
January 07, 2008
Accenture Study Identifies Three Chinese Consumer Segments Most Open to Buying Foreign Brands
BEIJING; Dec. 3, 2007 – Companies seeking to capture the attention of the increasingly brand-savvy Chinese consumer need to tailor their marketing strategies in response to the preferences and attitudes of three distinct customer segments in China that are most open to buying foreign brands, according to a global study released by Accenture (NYSE:ACN).
December 03, 2007
Barnes & Noble Selects Accenture And Initiate Systems To Implement Master Data Management Software To Improve Customer Service
NEW YORK; Nov. 1, 2007 – Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, has selected Accenture (NYSE: ACN) and Initiate Systems to develop a new customer database. The new system will be designed to improve customer recognition at all interaction points.
November 01, 2007