Helping companies acquire, develop and retain more profitable customer relationships through effective marketing, direct and indirect sales, customer service, field support and customer contact operations.
WASHINGTON; Jan. 12, 2009 – Engaging citizens and collaborating with a wider network of service providers are among the key practices that can help governments improve the quality of the services and outcomes they deliver to their constituents, according to a new report from Accenture (NYSE: ACN).
NEW YORK; Nov. 18, 2008 – Service again ranked above price as a global driver of customer churn, according to Accenture’s fourth annual study on customer service satisfaction, titled “High Performance in the Age of Customer Centricity.”
NEW YORK; Oct. 2, 2008 – Accenture (NYSE: ACN) has completed the implementation of Accenture Claim Components Solution at Affirmative Insurance Services, a distributor and producer of personal non-standard automobile insurance and a subsidiary of Affirmative Insurance Holdings, Inc.
NEW YORK; Sept. 24, 2008 – A global study released today by Accenture (NYSE: ACN) shows that tech-savvy consumers would prefer a single-networking solution to link all their portable, home and automobile digital devices, which presents a major challenge — and opportunity — for communications carriers.
NEW YORK and WALLDORF, Germany; August 6, 2008 — Accenture (NYSE: ACN) and SAP AG (NYSE: SAP) today introduced an enhanced offering focused on aiding consumer products companies in their efforts to improve substantially the return on their trade promotion investments.
NEW YORK; Jan. 7, 2008 – Companies are not keeping pace with consumers’ rising expectations for service, especially in emerging economies, according to results of a global study released today by Accenture (NYSE: ACN).
BEIJING; Dec. 3, 2007 – Companies seeking to capture the attention of the increasingly brand-savvy Chinese consumer need to tailor their marketing strategies in response to the preferences and attitudes of three distinct customer segments in China that are most open to buying foreign brands, according to a global study released by Accenture (NYSE:ACN).
NEW YORK; Nov. 1, 2007– Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, has selected Accenture (NYSE: ACN) and Initiate Systems to develop a new customer database.The new system will be designed to improve customer recognition at all interaction points.
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