Businesses that Capitalize on Consumer Behavior Change are Better Positioned to Outperform Economic Growth, Finds Accenture

DAVOS, Switzerland; Jan. 22, 2013 – Global businesses that capitalize on major changes in consumer behavior can generate significant growth over the next few years, according to a new report from Accenture (NYSE: ACN). 
January 22, 2013

Accenture Positioned in the “Leaders” Quadrant of Leading Industry Analyst Firm’s Magic Quadrant for Customer Relationship Management

New York; Oct. 15, 2012 – Accenture (NYSE: ACN) has been positioned in the “Leaders” quadrant in Gartner, Inc.’s recently published “Magic Quadrant for CRM Service Providers, Worldwide.”[1]

 
October 15, 2012

Accenture Introduces New Software to Help Banks Integrate Customer Channels, Streamline Product Development and Pricing

NEW YORK; April 11, 2012 – Accenture (NYSE: ACN) has introduced two new software products – Accenture Multichannel Platform and Accenture Product and Fee Factory – to help banks quickly and efficiently integrate customer channels, such as mobile, branch and online banking, and streamline product development and pricing.
April 11, 2012

Accenture Helps Deliver Improved Sales Operations at Rotkaeppchen-Mumm Sektkellereien

KAISERSLAUTERN, Germany; Feb. 13, 2012 – Accenture (NYSE: ACN) announced today that its Accenture CAS software platform has been successfully implemented and is now in production at Rotkaeppchen-Mumm Sektkellereien, a leading sparkling wine company. Accenture CAS is an industry leading suite of customer management and mobility software applications and services for the consumer packaged goods industry.
February 13, 2012

L’Oreal U.K. Selects Accenture to Support its Field Sales Operations

L’Oreal U.K. Selects Accenture to Support its Field Sales Operations
NEW YORK; August 3, 2011 – Accenture (NYSE: ACN) has been selected by L’Oreal U.K. to implement its Accenture CAS software platform in support of L’Oreal’s field sales operations in the U.K. and the Republic of Ireland (R.O.I.). Financial terms of the agreement were not disclosed.
August 03, 2011

L’Oreal U.K. Selects Accenture to Support its Field Sales Operations

L’Oreal U.K. Selects Accenture to Support its Field Sales Operations
NEW YORK; August 3, 2011 – Accenture (NYSE: ACN) has been selected by L’Oreal U.K. to implement its Accenture CAS software platform in support of L’Oreal’s field sales operations in the U.K. and the Republic of Ireland (R.O.I.). Financial terms of the agreement were not disclosed.
August 03, 2011

Insurance Customer Satisfaction is High, But Accenture Survey Finds Significant Gap Between Expectations and Reality

Insurance Customer Satisfaction is High, But Accenture Survey Finds Significant Gap Between Expectations and Reality

LONDON; July 21, 2011 – There are significant gaps between what consumers want from their insurers and what they feel they are receiving, even though overall satisfaction levels are high, according to an Accenture (NYSE: ACN) survey of 7,000 people from 13 countries.

July 21, 2011

Widespread Disconnects Preventing Customer Service Upgrades In Aerospace And Defense, Accenture Survey Finds

Widespread Disconnects Preventing Customer Service Upgrades In Aerospace And Defense, Accenture Survey Finds
NEW YORK; June 15, 2011 – Although improvements in customer service rank among the highest priorities for aerospace and defense executives, a series of industry disconnects are preventing these improvements from materializing, according to a new Accenture (NYSE: ACN) survey. These disconnects include a lack of current and planned collaboration such as alliances and business partnerships with other companies to operate customer service; limited integration of customer service with sales service operations; and a significant gap between the awareness of the importance of customer service and the actions taken to deliver that service.
June 15, 2011

Accenture Study Finds Fewer Consumers Switch Service Providers Despite Decreasing Satisfaction, Reversing a Trend

Accenture Study Finds Fewer Consumers Switch Service Providers Despite Decreasing Satisfaction, Reversing a Trend

NEW YORK, Feb. 16, 2010 – For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study released today by Accenture (NYSE: ACN). This occurred even as consumers continue to expect more from customer service and their satisfaction with customer service has been decreasing.  In fact, the study shows that consumer satisfaction is down across the board – in each of the 11 service characteristics survey respondents were asked to rate.  Their satisfaction declined in areas ranging from having customer service available at convenient times to being able to access service through multiple channels.

February 16, 2011

Accenture Completes Acquisition of CAS Computer Anwendungs- und Systemberatung AG

Accenture Completes Acquisition of CAS Computer Anwendungs- und Systemberatung AG
NEW YORK; Jan. 10, 2011 — Accenture (NYSE: ACN) has completed its acquisition of CAS Computer Anwendungs- und Systemberatung AG (CAS), based in Kaiserslautern, Germany.
January 10, 2011