Accenture Survey Finds Senior Management Support Crucial to CRM Success

While business executives overwhelmingly agree that technology has helped them strengthen relationships with their customers, more than half say that Customer Relationship Management (CRM) shortfalls can be attributed in part to inadequate support from top management, according to a survey released by Accenture.
July 02, 2002

Accenture to Build and Run Federal eGovernment Portal in Belgium

Accenture has been selected by the Belgian government to develop, operate and maintain a government portal that will serve as a new online interface between the federal government and the people and businesses of Belgium.
May 24, 2002

District of Columbia Office of Tax and Revenue Wins National Award for Outstanding Technology Application Developed with Assistance from Accenture

The District of Columbia Office of Tax and Revenue recently received the 2002 Federation of Tax Administrators (FTA) Award for Outstanding Technology Application for State Administrations. The award, designed to highlight advances in technology and customer service, recognizes the District’s integrated tax system, which was developed by Accenture as part of a three-year modernization initiative.
May 21, 2002

Canada Wins the Gold in Moving Government Services Online, 2002 Annual Global Accenture Study Shows

National governments throughout the world significantly improved their online service delivery this past year, increasing the range and sophistication of eGovernment services for citizens and businesses alike, according to Accenture’s third annual global eGovernment study, “Realizing the Vision.”
April 24, 2002

Consumers Stress Importance of Speed Over Settlement Amount in Insurance Claims Resolution, According to Accenture Survey

Ninety-four percent of U.S. consumers who have filed a property and casualty (P&C) claim cited quick resolution of an insurance claim as highly important to their satisfaction with the claims process, while only 74 percent of respondents stressed the importance of the settlement amount offered, according to a survey released by Accenture.
April 16, 2002

Michigan Department of Treasury Teams with Accenture to Launch Customer Call Center

With a simple toll-free telephone call, Michigan taxpayers now can reach a centralized customer call center to obtain answers to their questions about business and individual income tax laws, rules and regulations. The Michigan Department of Treasury and Accenture launched this customer call center, which is supported by 80 trained customer service representatives and staff.
March 18, 2002

Accenture and Sun Leverage Joint Success to Enable Companies to Jumpstart CRM Implementations

Capitalizing on their successful 11-year relationship, Accenture and Sun Microsystems Inc. announced they will work together to help companies worldwide meet the challenge of rapidly deploying web-centric Customer Relationship Management (CRM) solutions.
February 05, 2002

AT&T, Accenture Join Forces to Transform AT&T Consumer Sales and Customer Care

AT&T and Accenture announced an innovative, multi-billion-dollar agreement in which the firms will team to transform AT&T Consumer’s long distance sales and customer care operation.
January 15, 2002

Accenture and Siebel Systems Team to Offer Latest Customer Relationship Management Solutions to Governments Around the World

Executives’ Top New Year’s Resolution Focuses on Customers According to Accenture Survey

Customers are the number one priority for executives in 2002 and outsourcing non-core business functions such as manufacturing remains a key strategy for growth among executives, according to an Accenture study. These are among the key findings in a survey of 150 high-level executives of Fortune 1000 companies that Accenture conducted to gauge business leaders’ outlooks on 2002.
November 28, 2001