Deutsche Bahn Systems and Accenture to Offer Transportation and Logistics Technology Solutions to Deutsche Bahn

Deutsche Bahn (DB) Systems, the information technology service provider of German railway company Deutsche Bahn AG, and Accenture, the world´s leading management consulting and technology services company, have signed an alliance to develop technology solutions for the logistics division of Deutsche Bahn AG.
July 09, 2003

Government Executives Making Progress in Service Delivery, But Say More Needs to Be Done, Accenture Study Finds

The vast majority of government executives believe their agencies are not yet consistently delivering "superior customer service," although they identify it as a top priority, according to a global study released today by Accenture.
July 01, 2003

Accenture Helps New York City Develop and Launch 311 Citizen Service Center

New York City residents now have easy, around-the-clock access to municipal services by dialing 311 to reach the new Citizen Service Center, which was designed, built and deployed through a joint collaboration between the City and Accenture.
May 13, 2003

Customer Satisfaction is the Leading Factor Influencing Adoption of Online Government Services, Accenture Study Finds

Accenture Leads Customer Relationship Management Services Market, According to Top Industry Analyst Firm

Accenture announced today that Gartner, Inc. has listed the company in the leader quadrant in the market for customer relationship management (CRM) service providers for the Americas.
February 13, 2003

Accenture and MIT Seek Nominees for 2003 Digital Government Awards

Accenture Survey: It Looks Like a "Fad-Less" Christmas

New Accenture Book Redefines How Companies Must Leverage Customer Relationships to Increase Profits

Accenture today released The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability, a new publication designed to help senior executives improve their companies’ customer relationships and enhance brand value while mitigating risk associated with CRM investments.
November 05, 2002

European Retailers have Untapped Opportunity to Improve Speed and Effectiveness of “Supply and Demand” Decisions, According to Accenture Research

Although the majority of European retailers collect information on customers’ purchasing preferences and behaviors, this information is not being used to make better, faster decisions on key supply and demand issues such as pricing, promotion, merchandising and inventory planning, according to new Accenture research.
October 09, 2002

Colorado Contracts with Accenture to Help Transform Unemployment Insurance Delivery System

The Colorado Department of Labor and Employment has awarded Accenture a 3 1/2-year, $39 million contract to help reengineer the state’s unemployment insurance system.
October 07, 2002