Helping companies acquire, develop and retain more profitable customer relationships through effective marketing, direct and indirect sales, customer service, field support and customer contact operations.
Deutsche Bahn (DB) Systems, the information technology service provider of German railway company Deutsche Bahn AG, and Accenture, the world´s leading management consulting and technology services company, have signed an alliance to develop technology solutions for the logistics division of Deutsche Bahn AG.
The vast majority of government executives believe their agencies are not yet consistently delivering "superior customer service," although they identify it as a top priority, according to a global study released today by Accenture.
New York City residents now have easy, around-the-clock access to municipal services by dialing 311 to reach the new Citizen Service Center, which was designed, built and deployed through a joint collaboration between the City and Accenture.
Accenture today released The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability, a new publication designed to help senior executives improve their companies’ customer relationships and enhance brand value while mitigating risk associated with CRM investments.
Although the majority of European retailers collect information on customers’ purchasing preferences and behaviors, this information is not being used to make better, faster decisions on key supply and demand issues such as pricing, promotion, merchandising and inventory planning, according to new Accenture research.
We were unable to find a match for \"$searchstring.\" Try searching again by using different or more general keywords and check for spelling errors.
You must be logged in to view this item.
This area is reserved for members of the news media. If you qualify, please update your user profile and check the box marked "Check here to register as an accredited member of the news media". Please include any notes in the "Supporting information for media credentials" box. We will notify you of your status via e-mail in one business day.