New solution to accelerate delivery of spare parts, reduce costs and increase service levels
Accenture is providing Embraer with supply chain systems integration services and expertise, process design capabilities, spare-parts capability enhancement services, and training. Servigistics is providing its Service Parts Management Software solution and professional services to automate and improve Embraer’s service parts planning techniques.
Embraer will use the Servigistics Service Parts Management solution across several locations worldwide. The system will be implemented throughout Embraer’s entire fleet on the commercial, defense and executive aviation markets.
“This new system is highly beneficial to Embraer, our customers and suppliers because it delivers superior inventory optimization and advanced spare parts planning capabilities in a single, integrated supply chain solution,” said Sergio Frias, Vice President of Material Solutions, Embraer. “Customer service is a key differentiator for Embraer. By leveraging this advanced technology, we can balance the level of service our customers demand while achieving higher operational efficiency on standard parts sales and especially on service solutions.”
“In the complex, resource-constrained airline industry, delivery of the right spare parts at the right time in the right quantities is paramount to delivering high-performance business results,” said Damien Lasou, Accenture’s senior executive leading the global Aerospace & Defense practice. “Working along side Servigistics, Accenture is committed to helping Embraer effectively overcome this complicated challenge.”
“We are excited to serve one of the world’s most successful and rapidly growing airframe manufacturers,” said Eric Hinkle, Chief Executive Officer, Servigistics. “In an industry where equipment uptime is mission critical for customers, Embraer recognizes the strategic importance of investing in world-class service parts planning technology to maintain their lead in the marketplace.”
Embraer is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, the United States, France, Portugal, China and Singapore. Founded in 1969, the Company designs, develops, manufactures, sells and supports aircraft for the Commercial Aviation, Executive Aviation, and Defense and Government segments.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 180,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Its home page is www.accenture.com.
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management, knowledge management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a highly reference-able client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK and Japan and sales and service professionals around the world. Please contact Servigistics at +1 888-942-8623 or +1 770-565-2340, via e-mail at email@example.com, or via the Web at http://www.servigistics.com.
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