U.S. Treasury Awards Accenture Contract to Support Taxpayer Casework
AMS provides customer service representatives with real-time access to account information regardless of location, focusing on its Correspondence Imaging Inventory (CII). An inventory system within AMS that Accenture helped build in 2003, CII assists customer service representatives in addressing questions from taxpayers filing a range of tax forms. CII has completed nearly 50 million cases since its inception.
Work under the contract will enable the IRS to continue to improve customer service for taxpayers by improving application performance, automating manual tasks, and providing the versatility needed to easily adapt to ongoing legislative changes. The system will be able to display and validate changes to updated taxpayer accounts, and store and manage actions that include case transfers, case closures and correspondence. AMS manages more than 39,000 users and scans more than 60 million taxpayer documents.
“Ensuring that taxpayers have trusted resources available to help meet their tax responsibilities has always been a top priority for the IRS. This work will streamline operations and maintenance, making customer service operations more efficient and effective,” said Matt Tait, who leads Accenture’s work with the Treasury department.
Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, a U.S. company, with offices in Arlington, VA. Accenture’s federal business serves every cabinet-level department and 20 of the largest federal organizations. The U.S. federal portfolio spans across clients in civilian, defense, intelligence and public safety agencies.
Accenture is a global management consulting, technology services and outsourcing company, with 259,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US $27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com
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