November 02, 2011
U.K. Department for Work and Pensions Awards Application Services
Contract to Accenture
LONDON; Nov. 2, 2011 – The United Kingdom Department for Work and Pensions (DWP) has awarded Accenture (NYSE:ACN) a contract for up to seven years to deliver application development and maintenance services for its customer-facing systems including delivery of elements of the IT solution for Universal Credit, the U.K. government’s program to simplify working-age benefits systems into a single streamlined system. The value of the Accenture contract could range from £50 million to £70 million per year, depending on Departmental demand for IT services.
Under this agreement, Accenture will collaborate with the DWP and its other IT service providers to provide comprehensive application services for all customer-facing applications. Specifically, Accenture will deliver application development and maintenance services for the Application Suite used by external customers who contact DWP for benefits directly, via the telephone or Web site. The application development and maintenance services that Accenture will provide will help DWP make substantial cost-savings, deliver key programs, such as Universal Credit, and provide the most appropriate services to citizens.
Accenture has chosen to partner with Atos based on its strong track record of successfully delivering IT services for DWP, and with a particular focus on delivering secure online citizen self-service applications. As Accenture’s main sub-contractor, Atos will provide the full range of application development and maintenance services.
“Our work with the Department for Work and Pensions will help to further improve the service they deliver to reflect the changing needs of U.K. citizens,” said Mark Lyons, Accenture’s U. K. and Ireland managing director for Health & Public Service. “Accenture will help DWP drive significant and sustainable cost savings. This new contract builds on our longstanding relationship with DWP and the successful delivery of similar projects with other public-sector clients, based on the deep industry skills and insight from our global network.”
As the service provider, Accenture will develop, integrate, implement and maintain applications, along with providing technical consulting and IT support. Accenture also will develop and enhance application functionality to support evolving business requirements, which provide greater end-to-end accountability, delivery assurance and service improvements.
Learn more about Accenture Human Services, Empowering Services, Improving Lives.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.
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