CHICAGO, Feb. 5, 2002 - Telution, Inc., a provider of integrated operations support systems (OSS) for the ordering, delivery, support, and billing of communication services, and Accenture announced today successful integration and implementation of a complete Operations Support System (OSS) and Incumbent Local Exchange Carrier (ILEC) interconnection gateway for EZ Talk Communications. Telution teamed with Accenture’s Launch-NowSM to deliver an end-to-end OSS solution that provides EZ Talk Communications an ILEC interconnection designed specifically for convergent service providers (CSPs) that resell or lease communication services from ILECs.
By combining the strengths of Telution’s COMX™ OSS software suite with Launch-Now’s leading ILEC gateway service, EZ Talk Communications is now able to rely on a tightly integrated OSS solution that delivers complete lifecycle service management and flow-through provisioning. The results can include customer activation at the ILEC, increased revenues, improved order performance, and decreased operating expenses for EZ Talk.
“The EZ Talk implementation illustrates the intrinsic value of the combined Telution and Launch-Now solution,” said Kent Steffen, president and CEO of Telution. “This combined service now means CSPs, like EZ Talk, are better able to automate the critical systems that generate orders, activate service and support customers, especially as these systems relate to interfacing with the ILECs.”
At EZ Talk, Telution’s COMX, a pre-integrated suite of customer care, order management and billing applications, was combined with Launch-Now’s Interconnect Exchange, an ILEC gateway and application management service. The combined offering provided EZ Talk with intuitive order entry, automated flow-through order management and tracking, intelligent electronic bonding with ILECs, and a common interface with critical service delivery partners. Launch-Now also provided service to manage order reselling, order fallout, and business rule updates on behalf of the CSP.
“The Telution / Launch-Now solution leverages the deep industry experience of both companies to enable a cost effective solution that is easily consumable for CSPs,” said James Drayer, Accenture managing partner for Launch-Now. “The results speak for themselves: Customers like EZ Talk can decrease ordering costs, reduced service processing timeframes, and help to future-proof their systems against changes in the ordering processes with the ILEC.”
“Telution and Launch-Now are a perfect fit for our business model,” said OJ Armstrong, COO of EZ Talk. “Because we are focused on enabling any customer to easily obtain communications services, we have a unique set of OSS requirements. We scoured the market and the combined Telution / Launch-Now solution was able to meet our criteria for operational flexibility and functionality. We needed a system to drive our aggressive growth plans and support the high level of service that we commit to our customers.”
Telution, Inc. is a software creation firm that provides integrated operations support systems (OSS) for today’s evolving communications industry. COMX™ , Telution’s truly integrated suite of customer care, order management, and billing applications, leverages B-to-B connection tools and e-commerce applications to unite communication providers with their customers, networks, and business partners. COMX is the hub for managing all customer interactions and business transactions, from ordering and provisioning to billing and support.
Telution embraces award winning thought leadership, cutting-edge technology, industry-leading software engineering, and value-added delivery and support. Telution is funded by M/C Venture Partners and Draper Fisher Jurvetson and is the winner of Billing World’s 2001 Billing Excellence Award for the Best Integrated CRM Solution.
Accenture is the world’s leading management and technology services organization. Through its network of businesses approach -- in which the company enhances its consulting and outsourcing expertise through alliances, affiliated companies and other capabilities -- Accenture delivers innovations that help clients across all industries quickly realize their visions. With more than 75,000 people in 47 countries, the company generated net revenues of $11.44 billion for the fiscal year ended August 31, 2001. Its home page is www.accenture.com.
Launch-Nowsm, an Accenture service, is a business service designed for communication service providers (CSPs) entering the local telecommunications marketplace. For CSPs needing new, scalable options or moving into new territories, Launch-Now helps optimize business performance. Launch-Now Interconnect Exchange is a fully automated real-time solution that makes it quick and cost-effective to exchange critical information between new entrants, third-party application providers and incumbents. The Launch-Now service includes industry leading Operational Support Systems and application management systems. Launch-Now has over three years of delivering their capabilities to the CSP market. For more information on Launch-Now visit www.launch-now.com.