SYDNEY, Australia; Oct. 8, 2008 — Accenture (NYSE: ACN) has signed a five-year, multi-million-dollar application outsourcing contract with Telstra, Australia’s largest telecommunications provider, to maintain Telstra’s customer care and billing platform, which Accenture helped design and deploy.
Under terms of the contract, Accenture will be responsible for the ongoing management of the platform and ensuring that it operates effectively through further migrations and software releases.
“Telstra is now offering Australians a world-class customer care experience as a direct result of the implementation of our new customer care and billing platform,” said
Accenture led the development and implementation of the customer care and billing platform as part of Telstra’s business transformation program. Telstra has migrated more than 5 million consumer customers and 8.5 million services to a new platform, processing hundreds of thousands of orders and millions of bills, with no increase in complaint volumes.
“The IT transformation we are undertaking with Accenture’s significant contribution is all about enabling Telstra to achieve excellence in customer service - now and into the future,” said Lamming. “It is making the business more effective and transforming the customer experience. The Accenture team has played a major role in helping Telstra change the game, so we are pleased to engage them to provide ongoing support for our customer care and billing solution.”
Steve Willis, managing director of Accenture’s Communications & High Tech practice in Australia, said, “Telstra has a relentless focus on customer service and required care, and its new billing platform will provide the company with a competitive advantage now and in the future. This agreement is the opportunity for us to continue our work as a key transformation partner with Telstra, helping introduce new products, training techniques and advanced technologies.”
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
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Stephen Ries, Accenture
+61 2 9005 6276
Peter Taylor, Telstra
+61 (0)439 031 996