PestID solution incorporates a full stack of technologies to mobilize pest identification and remediation, increase job and customer satisfaction
NEW YORK; Mar. 8, 2017 – Rentokil, a global pest control company based in the UK, is piloting an Artificial Intelligence app developed by Accenture to help its almost 5,000 pest control technicians fight bugs faster for customers. The solution utilizes a partnership announced last year, when Accenture and Google joined forces to bring to market industry-specific solutions that help clients use cloud, mobility, machine learning and analytics to advance their digital transformation agenda and improve business performance.
Rentokil technicians are some of the best trained in the industry but even they come across unusual insects that they can’t identify. As part of a larger rollout of new Android mobile devices and apps to its field service workers, Rentokil took advantage of Accenture’s alliance with Google to solve their business challenge through an innovative mobile app that identifies pests and automatically presents information, customer recommendations, and treatment plans.
“We were already focused on field force automation and helping equip our workers with the best possible tools for the job,” said Keith Chisholm, Head of North America IT and Partnerships for Rentokil. “Being able to work with Accenture to take advantage of the latest Google CloudML and Android technologies and design something totally new puts us in control of our own future. By applying machine learning to our work today, our customers and employees will all benefit from a better, more efficient service. The PestID tool supplements our current mobile app roadmap, and those members of the workforce trialing it in North America are providing very positive feedback of their experiences.”
“The PestID app is a great example of how our ecosystem delivers new outcomes for clients, by innovating with key industry players to benefit from industry-specific cloud and mobile solutions for impactful business results,” said Abhijit Kabra, mobile apps practice lead at Accenture Mobility, part of Accenture Digital. “Accenture’s alliance with Google Cloud and Android allowed our industry experts and technology specialists to work very closely with Rentokil to rapidly ideate, design and build a new tool that could increase efficiency in the field, and improve the accuracy of pest identification to provide the best possible experience for Rentokil customers.”
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Mobility, part of Accenture Digital, plans, implements and manages mobility solutions for businesses and public organizations, including developing and implementing enterprise mobility strategies; building and testing applications; and supplying credible, business ready Internet of Things offerings and managed services. Accenture Mobility services are based on deep industry insights and technical expertise that help clients across all industries achieve growth, efficiency and manage a successful transformation as they adopt the tools of a digital business. Find out more by following @mobilitywise and visiting www.accenture.com/mobility.