Mobility services will force auto manufacturers to reconsider future value of car ownership
NEW YORK; Oct. 10, 2019 ‒ Many car owners would consider giving up car ownership in the future in favor of autonomous mobility solutions, such as self-driving buses or taxis, according to a new report from Accenture (NYSE: ACN).
The report “Mobility Services: The Customer Perspective,” looks at the key challenges for car manufacturers now and in the future in relation to the rise in mobility services. Based on a survey of 7,000 consumers in the U.S., Europe and China, 85% of whom were car owners, it notes that revenues from mobility services are projected to reach nearly €1.2 trillion by 2030, with the exponential growth in the market for mobility as a service driven by constant improvements in autonomous vehicle technologies.
A key finding: Despite the fact that 96% of car owners said they think they will own a car in the future, nearly half (48%) said they would consider giving up car ownership if autonomous mobility solutions were available.
Perhaps somewhat surprising, owners of premium-brand cars were more likely than owners of non-premium brands to say they’d be willing to give up car ownership for autonomous mobility solutions. Among owners of premium-brand cars, those in China were twice as likely than those in the U.S. to say they’d consider giving up car ownership (78% vs. 39%), with those in Europe falling in between (55%).
“The transition from car ownership to mobility-as-a-service seems inevitable, so traditional auto manufacturers will be at great risk of losing customers to new mobility service providers that can establish mature offers,” said Axel Schmidt, a senior managing director at Accenture who leads its Mobility industry practice globally. “Traditional car companies need to begin fully embracing alternatives to the ownership model — becoming brokers of mobility solutions rather than just car manufacturers. And given the greater willingness among the Chinese for autonomous mobility solutions, manufacturers might consider China as a blueprint for their efforts before rolling out solutions to Europe and the U.S.”
Brand Value in Danger
Another key finding of the report: Vehicle brand is losing its importance. When asked to rank their top criteria for both car purchasing and car-sharing from among more than a dozen factors — including price, speed, flexibility, comfort, environmental impact, brand and privacy — respondents overall ranked brand as the sixth-most-important factor in terms of car buying but tenth in terms of car-sharing.
“While brand clearly enables some auto manufacturers to charge a premium for their products, the importance of brand will likely fade for the product and shift to the service as the popularity of car-sharing services and autonomous vehicles grows,” Juergen Reers, a managing director at Accenture who leads its Mobility X.0 practice.
High Interest for Add-on Services
The survey findings indicate strong desire for add-on services to autonomous mobility trips — such as music and video streaming, wellness (e.g., massage seats), food and hotel services — with 89% of all respondents, and 97% of those between 18 and 37 years old, expressing interest in such services. Yet the report notes a large difference between the geographies, with respondents in China far more likely to say they’d pay for such services.
“There is clearly great interest — and therefore significant revenue potential — for add-on services in the future of autonomous mobility,” Reers said. “To get a jump on the competition, car companies should start piloting and refining these services to be ready once autonomous vehicles hit the market.”
Untapped Potential for Autonomous Vehicles Outside Cities
The study also found that almost half (45%) of respondents said they’d be willing to change their place of residence if their daily commute could be facilitated by autonomous vehicles. Respondents in China were the most likely to cite this willingness to relocate, at 55%, compared with 42% of European respondents and 37% of U.S. respondents.
In addition, one-third (34%) of all respondents said they’d consider moving to a suburb or rural area when autonomous vehicles become reality. While most auto manufacturers focus their autonomous driving activities on urban areas, the report suggests that they expand their focus to suburban and rural areas, since more than one-third (37%) of urban premium customers said they would consider moving to those areas if their daily commutes could be facilitated by autonomous vehicles there.
The full report is available here: Mobility Services: The Customer Perspective.
To identify key challenges for car manufacturers in relation to the rise in autonomous mobility services and vehicles, Accenture surveyed 7,000 consumers over the age of 18 in China, Europe and the United States — comprising of 2,000 consumers in China and 1,000 consumers each in France, Germany, Italy, the United Kingdom and the United States. Approximately five in six respondents (85%) were car owners. The survey was conducted online from December 2018 through January 2019.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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