January 06, 2016
MPS Selects Accenture to Help Improve Member Experience
LONDON; Jan. 6, 2016 – MPS, the world’s leading mutual protection organisation for doctors, dentists and professionals, has selected Accenture (NYSE: ACN) to help the organisation improve the experience it provides members. Accenture will work with Avanade and Sapiens on this initiative.
“To continue to provide world-class service to members, we are revamping our membership system and enhancing how we develop and deliver our products,” said Dan Bown, executive director of Operations at MPS. “We chose Accenture to lead on this programme to ensure we continue to provide excellent service to our growing membership.”
As part of the project:
  • Accenture will lead the programme, provide consulting and systems integration services and help MPS reflect its members’ needs.
  • Avanade will deliver a new customer relationship management platform and Sapiens will provide a new membership system.
“The digital revolution has changed the way customers prefer to interact with service providers, driving companies to become more digital and agile,” said Max Richter, a managing director in Accenture’s Financial Services operating group. “The industry today has access to better tools and more innovative technologies than ever before, and companies need to use these tools to create products and services that are more tailored to their customers’ needs. We are excited to help MPS improve its service to members.”
About MPS
MPS is the world’s leading protection organisation for doctors, dentists and healthcare professionals and protect and support the professional interests of more than 300,000 members around the world. MPS benefits include access to indemnity, expert advice and peace of mind. Highly qualified advisers are on hand to talk through a question or concern at any time. Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This includes clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries. The MPS philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. MPS do this by promoting risk management through our workshops, E-learning, clinical risk assessments, publications, conferences, lectures and presentations. MPS is not an insurance company. All the benefits of membership of MPS are discretionary as set out in the Memorandum and Articles of Association.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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Melissa Volin
+ 1 267 216 1815
Petra Shuttlewood
+ 44 7788 305373