The Gartner report ranked Accenture first in market share for Online Care and Self-Service (13.6 percent), Next Generation Service Delivery Platform (SDP) (6.9 percent) – the second year in a row that Accenture was ranked first in next generation SDP -- and Data Processing and Hosting (21.9 percent).
Self-service enables cost reduction and is one of the industry’s fastest-growing customer relationship management tools. SDP, which delivers a common way to create, provision, and execute multiple service types across different types of networks, and data center operations processing and hosting, are also key technology consulting capabilities that Accenture provides.
Fueling technological growth through innovation, Accenture’s award-winning SDP solution utilizes Web 2.0 technology to promote the ultimate open and collaborative environment for providing the infrastructure and common business functions that can drive high performance. It helps providers to create, deliver and manage a wide range of products and services for consumers and enterprises more quickly, and at lower cost and risk. This solution, combined with Accenture’s Online Care and Self-Service and Data Processing and Hosting solutions provide the foundation for companies looking to build an efficient, profitable and customer centric consumer delivery platform.
“Our constant drive for innovation and our customer-focused approach has attracted communications and high tech service providers around the world,” said Angelo Morelli, an executive director at Accenture, responsible for the company’s offerings and work involving new product development and innovation for communications, high tech, and media clients globally. “By embracing collaborative, open platform next generation technologies such as Web 2.0, we believe that will continue to shape the industry for years to come.”
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
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