Stacey Jones
New York
+1 (917) 452 6561

January 21, 2002
KLM, Accenture Join Forces to Increase Speed and Efficiency of KLM IT Systems

AMSTERDAM, Jan. 21, 2002 – KLM and Accenture today announced a long-term, strategic agreement to develop and maintain Web-enabled information systems for KLM. This arrangement is aimed at helping KLM improve the cost and time to market for the development of applications, as well as enhancing the quality the company’s information systems.

This “co-sourcing” arrangement follows KLM’s business strategy to enhance its execution power and to better prepare for today’s fast changing environment. This multi-year initiative will be supported by a dedicated IT delivery unit comprised of KLM and Accenture employees. Working closely together, the two organizations will combine their skills and expertise to help generate tangible business results for KLM. Specifically, Accenture professionals will bring deep technology and systems development skills and industry knowledge; KLM will focus on current business processes, legacy systems, infrastructure and computer operations.

About KLM
KLM Royal Dutch Airlines is the oldest scheduled airline in the world still operating under its original name. Measured by international revenue ton-kilometer, KLM ranks sixth among the 250-plus International Air Transport association (IATA) carriers. KLM and its partners serve over 400 cities in 78 countries on six continents. In its core activities of passenger and cargo transport, KLM has established itself as one of the market’s leading carriers. In fiscal 2001/2002 KLM carried more than 16.1 million passengers and 502,000 tons of cargo and provided engineering and maintenance services to more than 35 airlines.

About Accenture
Accenture is the world’s leading management consulting and technology services organization. Through its network of businesses approach — in which the company enhances its consulting and outsourcing expertise through alliances, affiliated companies and other capabilities — Accenture delivers innovations that help clients across all industries quickly realize their visions. With more than 75,000 people in 47 countries, the company generated net revenues of $11.44 billion for the fiscal year ended August 31, 2001. Its home page is