October 25, 2017

Innovative Banks Recognized at Efma-Accenture 2017 Distribution & Marketing Innovation Awards

European and Asian banks showcased winning innovations


ROME; Oct. 25, 2017 - Efma, an association of more than 3,300 retail financial services companies in 130 countries, and Accenture (NYSE: ACN) announced the winners of their fifth annual Distribution & Marketing Innovation (DMI) Awards for retail banking at the DMI Awards ceremony in Rome today. The program brings together projects, innovators and institutions from around the world to celebrate the industry’s most innovative distribution and marketing initiatives.

A total of 183 financial institutions from 59 countries submitted 467 innovations for the 10 award categories: Best New Product or Service; Big Data, Analytics & AI; Customer Experience & Engagement; Digital Marketing; New Business Ecosystems; Phygital Distribution; Wallets & Payments; Workforce Empowerment & Behavior; Global Innovator Challenger Player; and Global Innovator Established Player.

The winners were selected through a combination of votes by a panel of judges comprising senior retail bankers from around the world and by Efma members and non-members from financial institutions online. Each entry was assessed using three criteria: its originality; its strategic capacity to generate long-term competitive edge and return on investment; and its adaptability for use in other markets and countries.

The winners of the 2017 Efma-Accenture 2017 DMI Awards are:

“It’s exciting to see so much innovation from companies around the world,” said Vincent Bastid, Efma’s CEO. “The spectrum of innovations that we’ve seen this year has never been so diverse, with major developments in 2017 including blockchain progress, advances in personalization, encouragement of entrepreneurship, expansion of hubs, evolution of banks in motion, empowerment of customers through self-service and self-shopping, and the combination of AI and Big Data. As institutions push the boundaries, they are creating new and exciting ways to engage with customers and provide the products, services and experiences for a digital-first world. Congratulations to all of this year’s winners for their achievements.”

Piercarlo Gera, global managing director of Accenture Distribution and Marketing Services, said, “We continue to be impressed with how DMI Award winners leverage digital technologies to create innovations that generate value for clients—in terms of customer experience—and also for banks, to help gain market share, drive revenue growth and deepen client relationships, while reducing costs. Digital industrialization in managing the underlying processes in customer engagement is rapidly increasing year after year as customer experience is increasingly critical given the competition that retail banks are facing from non-traditional competitors. While the majority of this year’s winning banks are from Europe, they represent numerous countries, showing that innovation knows no boundaries.”

To learn more about these innovations, visit www.efma.com/innovations. Continue following the conversation on Twitter at #DMIAwards2017.

About Efma
A global non-profit organisation established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members. Headquarters in Paris. Offices in London, Brussels, Barcelona, Stockholm, Bratislava, Dubai, Mumbai and Singapore. Learn more at www.efma.com.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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Contacts:

Alys Singh
Efma
+33 1 47 42 67 71
alys.pr@efma.com

Melissa Volin
Accenture
+1 267 216 1815
melissa.volin@accenture.com