MINNEAPOLIS, Minn. and SAO PAULO, Brazil; Nov.29, 2006 – GOL Linhas Aereas Inteligentes S.A., (NYSE: GOL) Brazil’s low-cost, low-fare airline, has renewed its outsourcing agreement for Navitaire’s reservations system, enhancing services provided under a previous multi-year contract. The agreement includes new Web hosting services and further support for GOL’s recently announced pan-Latin America expansion plans. Terms of the contract were not disclosed.
Under the new agreement, GOL will continue to use Navitaire’s host reservation system and has added Navitaire’s Web hosting services to significantly broaden its Web sales and services capabilities.
Navitaire, a wholly owned Accenture (NYSE: ACN) subsidiary, provides outsourced technology and business solutions to the airline industry.
GOL is one of the fastest-growing airlines in Latin America. In less than five years, its market share grew from 5 to 36 percent and its stock price doubled; today the company is valued at $6 billion. The airline captured a 10 percent share of Brazil’s international flights in less than two years and plans to become a significant pan-Latin American carrier in the next few years.
Technology is core to GOL’s business strategy and the airline has used Navitaire systems since its launch in 2001. GOL was the first Brazilian airline to enable ticketless travel via the Internet and offers customers Web-, mobile-, kiosk- and PDA-based check-in options. In addition, GOL recently implemented voice-recognition software that allows customers in more than 1,000 cities to book flights through its call center without human intervention. These technology innovations have reduced GOL’s cost of booking a seat by 75 percent.
“Navitaire has helped us differentiate our business model, which is the key to our continuous growth and success,” said Wilson Maciel Ramos, GOL Vice President for Planning and Information Technology. “They have demonstrated a willingness to grow and change with us as we take advantage of innovative, new business opportunities. This is particularly important as we expand our destinations and reach throughout Latin America.”
“Next-generation airlines like GOL are leading the industry by combining unique strategies of low-cost/no-frills services with the selective use of more complex industry practices to achieve high-performance,” said John Dabkowski, Navitaire managing director. “GOL is continuing to leverage the advanced, cost-effective solutions Navitaire provides to capitalize on new growth opportunities and turn innovative ideas into revenues.”
About GOL Linhas Aéreas Inteligentes
GOL Linhas Aéreas Inteligentes, a “low-cost, low-fare” airline, is one of the most profitable and fastest growing airlines in the industry worldwide. GOL operates a simplified fleet with a single class of service. It also has one of the youngest and most modern fleets in the industry that results in low maintenance, fuel and training costs, with high aircraft utilization and efficiency ratios. In addition, safe and reliable services, which stimulate GOL’s brand recognition and customer satisfaction, allow GOL to have the best value proposition in the market. GOL currently offers over 530 daily flights to 55 airports in Brazil, Argentina, Bolivia, Paraguay, Chile and Uruguay. GOL growth plans include increasing frequencies in existing markets and adding service to additional markets in both Brazil and other high-traffic South American travel destinations. GOL shares are listed on the NYSE and the Bovespa. GOL: here everyone can fly!
For more information, flight times and fares, please access our site at www.voegol.com.br or call: 0300-789-2121 in Brazil, 0810-266-3131 in Argentina, 800-1001-21 in Bolivia, 0004 055 127 in Uruguay, 009 800 55 1 0007 in Paraguay, 1 888 0042 0090 (Telefônica) and 1230 020 9104 (Intel) in Chile, and 55 11 2125-3200 in other countries.
Navitaire delivers technology services enabling growth, profitability and innovation for over 75 airlines worldwide, including a majority of the world’s most successful airlines. Navitaire’s reservation, direct distribution, decision-support, revenue accounting and protection, and operations management and recovery services are provided through its eight global offices. Navitaire is a wholly owned subsidiary of Accenture. www.navitaire.com