Winning insurance carriers continue to embrace new technologies to improve the customer experience
BOSTON; Oct 25, 2018 – Efma, an association of more than 3,300 retail financial services companies in 130 countries, and Accenture (NYSE: ACN) announced the winners of the first Innovation in Insurance Awards, North America chapter, at a ceremony held yesterday at the Boston Public Library. The awards celebrate the best of innovation in North America and act as a benchmark for excellence across the insurance industry.
The winners of the Efma-Accenture Innovation in Insurance Awards in North America are:
- USAA – named North America Innovator for fostering a collaborative and creative corporate culture in the last year, illustrated through new developments like its “Employee Innovation Program,” which includes hackathons, coding competitions and challenge-based innovation training; “USAA Labs,” a community that encourages members to provide feedback on new USAA innovations, concepts and pilots; and strategic investments in new talent and technologies.
- Traity – won the Insurtech category for “Trustbond,” insurance underwriting that helps gather the customer’s reputation from various data sources. It replaces the traditional rental deposit with a surety bond.
- MetLife US – won for Best Customer Experience, Product or Service Innovation with “Cogito — Real Time Customer Service Coaching,” an Artificial Intelligence software program that helps phone-based representatives be more confident and empathetic, thereby improving customer satisfaction, Net Promoter Score, and operational efficiency — all without a complicated, expensive IT overhaul.
- Munich Reinsurance America – won for Best Claims, Underwriting, IoT or Ecosystem Innovation for “LossDetect™.” Loss Detect is a customized technology-driven risk management solution to mitigate clients’ auto losses and prepare for the future of mobility.
The winners were selected through a panel of judges, comprising senior executives from leading insurers in North America. Each entry was assessed using three criteria: its originality; its strategic capacity to generate long-term competitive edge and return on investment; and its adaptability for use in other markets and countries.
“We are pleased to see North American insurers embracing innovation to enable a whole new level of personalization and convenience for the customer,” said Jim Bramblet, North America insurance practice lead at Accenture. "By embedding intelligent solutions such as AI, machine learning and analytics into every business process, insurers could reap material financial improvements in annual profitability while building longer-term loyalty with their customers.”
To find out more about the award-winning innovations, visit www.efma.com/innovationinsurance or follow the conversation on Twitter at #InsAwards18.
A global non-profit organization, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members.
Headquarters in Paris. Offices in London, Brussels, Barcelona, Stockholm, Bratislava, Dubai, Milan, Montreal, Istanbul, Beijing and Singapore. Learn more www.efma.com
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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