Accenture to help Crelan reimagine the customer and employee experiences
BRUSSELS; Feb. 23, 2022 – Crelan Bank has selected Accenture (NYSE: ACN) to lead its post-merger integration with AXA Bank Belgium, which Crelan acquired in December.
Crelan Bank offers a broad array of services in consumer and business banking, investments and insurance. The acquisition of AXA Bank Belgium is part of a larger, customer-centric transformation at Crelan, whose “proximity counts” strategy focuses on offering customers the full range of financial services through a local team in the customer’s community.
Accenture will help Crelan integrate AXA Bank Belgium in a large-scale transformation program spanning over 100 initiatives in areas such as digital and mobile, change management, banking products and services, and IT capabilities. The goal is a seamless transition for employees, customers and the distribution network.
“Our collaboration with Accenture is a major step in the integration of AXA Bank Belgium,” said Phillippe Voisin, chief executive officer of Crelan Bank. “Accenture will help us mitigate risks, enhance collaboration and ensure a smooth integration as we create a new future-proof bank that will reimagine and transform our capabilities to better serve our customers, employees, and communities.”
Stijn Goossens, who leads Accenture’s Financial Services practice in Belgium and Luxembourg, said: “We are excited to work alongside Crelan’s executive management team on the integration of AXA Bank Belgium. We will leverage our strategy, cloud and digital banking expertise to transform how Crelan operates, enabling it to provide a superior digital experience for customers.”
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Accenture’s Banking industry group helps retail and commercial banks and payments providers boost innovation; address business, technology and regulatory challenges; and improve operational performance to build trust and engagement with customers and grow more profitably and securely. To learn more, visit https://www.accenture.com/us-en/industries/banking-index.
Crelan is a Belgian cooperative bank with CrelanCo as its cooperative shareholder. Crelan’s total balance sheet (including its subsidiary Europabank) amounts to EUR 53,3 billion, making it the fifth largest Belgian Bank. Crelan offers a wide range of banking and insurance products for private individuals, self-employed workers, entrepreneurs, and farmers. Customers can go for advice to 874 branches, run by independent branch managers. www.crelan.be
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