September 29, 2015
Concord Group Insurance Completes Accenture Duck Creek Software Upgrade to Improve Property and Casualty System Performance
Updated software enhances operations and service to customers and supports business growth
NEW YORK; September 29, 2015 – Concord Group Insurance has upgraded its current Accenture Duck Creek policy software from Accenture (NYSE: ACN) to take advantage of the latest features to optimize their four personal lines of business: automobile, mass automobile, dwelling fire and homeowners. The Northeast regional insurer will use the technology advancements to pursue new revenue opportunities and help reduce product development costs in addition to improving the services it provides to customers and independent agents throughout Maine, Massachusetts, New Hampshire and Vermont.
The Concord Group will also benefit from technical and feature upgrades to the industry-leading Accenture Duck Creek Rating engine and Accenture Duck Creek Templates included in the comprehensive policy software. The updated system supports pricing accuracy and enables regulatory compliance through the pre-configured bureau-based content within the 10,000 ISO/NCCI policy forms.
The software upgrade was completed by an integrated team consisting of Concord Group’s IT staff, Accenture Duck Creek insurance experts, and technicians from Accenture Duck Creek delivery partner Syntel, who will also assist Concord’s in-house team with ongoing system maintenance.
“We’ve been using the Duck Creek policy software for years and the latest capabilities made it very compelling to upgrade to help us grow our business,” said Michael P. Capozza, vice president – IT, Concord Group Insurance. “With the newest version of Duck Creek software in place, we’ll gain operational efficiencies and see improved response times that will help us better serve our customers and independent agents, now and in the future.”
“Any software upgrade poses challenges, but with the right team, business disruption can be managed to minimize risk and cost,” said Michael A. Jackowski, global managing director, Accenture Duck Creek. “We’re so pleased to have worked with the Concord Group and Syntel teams on this successful policy upgrade implementation that will help streamline administration processes, increase flexibility in product management and add value to the business and their customers.”
Accenture Duck Creek Policy and Rating are included in a suite that also incorporates claims and billing software. The configurable software is designed to work independently or as a combined unified approach to manage all aspects of the P&C insurance lifecycle. Value can be attained via on-premise software or Duck Creek On-Demand, a Software as a Service model.
About Concord Group Insurance
Concord Group Insurance ( is one of the largest writers of personal and commercial insurance in New England and employs over 160 people in New Hampshire. In business since 1928, Concord Group has consistently earned an A (Excellent) rating from A.M. Best Company, a national insurance rating organization.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is
Accenture Duck Creek delivers functionality-rich P&C insurance software on-premise or via Duck Creek On-Demand, a Software as a Service model. The best of breed software can be implemented independently or via a combined approach to handle the needs of insurers of all sizes. The integrated core software optimizes outcomes through streamlined operations, shared data, and consistent functionality, enabling clients to meet today’s business demands and leverage tomorrow’s opportunities. For more information, visit
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Julie Bennink
+ 1 312 693 7301
Melissa Volin
+ 1 267 216 1815