Colorado Contracts with Accenture to Help Transform Unemployment Insurance Delivery System
WASHINGTON; Oct. 7, 2002 – The Colorado Department of Labor and Employment has awarded Accenture a 3 1/2-year, $39 million contract to help reengineer the state’s unemployment insurance system.
The project, also known as genesis, involves integrating tax and benefits information and business processes with the unemployment insurance system, which will be designed to improve customer services and increase efficiency. Once the work is complete, Colorado employers and claimants will be able to receive unemployment services and to access, update and submit key unemployment insurance information via the Internet and telephone.
At the same time, the modernized system, which will incorporate self-service automated voice response telephone and interactive Web-based features, will help the state better manage its unemployment insurance claims.
Claimants, customer service representatives and employers also will benefit from a number of the new system’s capabilities. For instance, the new system will:
Provide customer service representatives with more complete access to customer unemployment insurance information, enabling them to provide real-time answers to customer inquiries.
- Automate redundant and administrative tasks, minimizing paper transactions and reducing the time that agency staff spend handling mundane matters — allowing staff to focus on such value-add areas as analysis, decision-making and service delivery.
- Enable claimants to file and check the status of their claims and process bi-weekly claim continuation requests.
- Enable employers to verify claimant coverage and wage information and monitor the status of their state tax accounts.
“The self-service functions will be particularly helpful as the state seeks to keep pace with the increasing demand for unemployment services resulting from the economic slowdown,” said Chris Politte, a partner in Accenture’s Government operating group. “By using technology to help stakeholders share information, the Department should be able to increase customer service by decreasing response times and eliminating unnecessary business processes.”
The system is being built on the Avanade Connected Architectures for .NET residing on a Unisys ES7000 server. The Accenture team includes Microsoft, Unisys, Avanade and Siebel Systems, Inc.
Accenture is the world’s leading management consulting and technology services organization. Through its network of businesses approach -- in which the company enhances its consulting and outsourcing expertise through alliances, affiliated companies and other capabilities -- Accenture delivers innovations that help clients across all industries quickly realize their visions. With approximately 75,000 people in 47 countries, the company generated net revenues of $11.44 billion for the fiscal year ended August 31, 2001. Its home page is www.accenture.com.