Baldwin & Lyons, Inc. Selects Accenture to Modernize Infrastructure and Streamline Processes Using Duck Creek Software
Accenture Duck Creek Policy and Duck Creek Billing software to help simplify policy management while enhancing customer service
NEW YORK; June 24, 2014 – Insurance holding company Baldwin & Lyons, Inc. has selected Accenture (NYSE: ACN) to enhance its core insurance system with a software platform that can help consolidate processes for increased efficiencies and faster response to market changes. Baldwin & Lyons will use Accenture Duck Creek Policy and Accenture Duck Creek Billing software for quoting, underwriting, billing and policy lifecycle support. Based in Carmel, Indiana, Baldwin & Lyons, Inc. specializes in marketing and underwriting insurance for the transportation industry.
Accenture Duck Creek Policy and Accenture Duck Creek Billing include out-of-the-box functionality that will help Baldwin & Lyons further streamline operations, enable more advanced cost management processes and continuously improve the company’s services for agents and customers. Duck Creek Policy will help Baldwin & Lyons launch products even more quickly, as the software includes codeless configuration capabilities that allow agents to define new products built on fully structured, industry-based templates. With centralized management for both agency and direct billing activities, Duck Creek Billing will allow Baldwin & Lyons to offer customers more payment options and help improve collection rates and response time to billing inquiries.
“Our agents are looking toward technology to enable them to sell and manage policies more easily and provide excellent customer service,” said Randy Birchfield, Executive Vice President at Baldwin & Lyons. “We are excited to partner with Accenture Duck Creek to expand upon our already outstanding products and deliver them more quickly than ever before.”
“As Baldwin & Lyons continues to successfully grow their company, the right technology became an increasingly important part of their long-term plan” said Michael A. Jackowski, global managing director, Accenture Duck Creek. “Duck Creek Billing and Policy software will help simplify business processes with centralized management and better visibility for all users, while also being flexible enough to meet the evolving needs of the market.”
Accenture’s award-winning Duck Creek software offers carriers an integrated suite of software with modules that can be implemented individually or as part of a broader migration strategy. The Accenture Duck Creek Suite helps insurers of all sizes to benefit from a flexible suite of property & casualty software to configure products, transact lines of business and process claims.
About Baldwin & Lyons
Founded in 1930, Baldwin & Lyons specializes in marketing and underwriting insurance for the transportation industry, operating three domestic property and casualty insurance companies that provide both admitted and excess and surplus lines platforms, a Bermuda-based captive solution, a fully licensed Canadian branch and two brokerage firms. Baldwin & Lyons companies accept risks covering more than a dozen different specialty products and services and provide brokerage services for virtually any property and casualty risk. More information is at www.baldwinandlyons.com.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. For Accenture Duck Creek software, its home page is www.accenture.com/duckcreek. By applying its extensive industry knowledge to continuously enhance its software, Accenture helps insurers reduce operating costs, and drive growth through better customer interaction and product innovation.
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