September 20, 2016
ASM Research Awarded $286 Million Contract to Help Support VA IT Service Desk
FAIRFAX, Va.; Sept. 20, 2016 – ASM Research (ASM), an Accenture Federal Services Company, has been awarded a contract from the U.S. Department of Veterans Affairs (VA) to support the National Service Desk (NSD) – a key component of the Department’s MyVA strategy for improving VA employee experience across the enterprise. The contract has a nine-month, $36.5 million base period with three, one-year options. The contract value is capped at $286 million.
NSD provides front-line support for IT services, systems and operations for more than 350,000 VA employees.
Under the terms of the contract, ASM will:
  • Operate around-the-clock, nationwide support services to enhance VA employee experience
  • Implement self-service solutions to improve client experience and accelerate resolution times
  • Use analytics and dashboards to drive enterprise service quality and management transparency
“We look forward to strengthening service desk support so VA employees can devote even more time to serving our veterans,” said Jim Traficant, president of ASM Research and a managing director at Accenture Federal Services. “It’s an honor to partner with the VA to help transform the VA employee experience. Together, we’re helping deliver the MyVA promise to our veterans.”
ASM also is working with the VA to support the Continuous Readiness in Information Security Program (CRISP) to reduce information security risks across VA programs and systems, as well as the enterprise Health Management Platform (eHMP), which is enabling the modernization of the VA’s clinical infrastructure, delivering DoD-VA interoperability, and modernizing the clinical user experience.
About ASM Research
ASM Research, an Accenture Federal Services Company, is a leading solutions integrator focused on using information and technology to solve real-world problems for the federal government. Our core competencies lay in human capital systems and support, healthcare IT, enterprise IT systems, and cybersecurity. Our experts apply the latest technologies and industry methodologies to project management, analytical, personnel training and force structure, healthcare, and education challenges. For more than three decades, ASM has been committed to our clients´ missions and has repeatedly produced extraordinary results. Its home page is
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.
About Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
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Katelyn Meeks
ASM Research
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Myra Oppel, APR
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