June 07, 2016
Accenture Unveils Rapid Decisioning Suite for Pega to Accelerate Client Revenue Growth and Customer Service Improvements
New York; June 7, 2016 – Accenture (NYSE: ACN) today introduced the Rapid Decisioning Suite for Pega, which helps clients achieve business results, such as increasing products sold per customer and improving customer retention, more quickly when implementing the Pega Customer Decision Hub solution. The new suite was unveiled today at the annual Pegaworld conference in Las Vegas.
The suite provides a prebuilt set of rules and templates, reference architectures, and robust planning and delivery tools that help define and manage business cases while mitigating customer related risks. Unique features and industry specific components such as operating and governance models, project plans and offer catalogs help address critical business issues that many companies face, in particular in the financial services, communications and high tech sectors.
“One of the key value drivers in most technology solutions is time to market, which makes rapid adoption of decisioning capabilities a necessity since a direct line can be drawn between lost revenue and a delayed launch,” said David Steuer, managing director, Cloud First Applications at Accenture. “Our new decisioning suite provides a construct that can help our clients to launch solutions into production faster than ever before and reap the benefits of their innovations quicker.”
The decisioning suite has been used on more than a dozen client implementations, and was also recently leveraged by Accenture Interactive to develop an interactive banking accelerator that helps banks improve their customers’ digital journeys. Among the clients using the capabilities is Sprint, the communications services company, that is working with Accenture on one of the fastest-ever Pega Customer Decision Hub with Next-Best-Action (NBA) implementations – three months to the first release – that has proven itself for its ability to retain and sell to customers above and beyond legacy systems: “Accenture’s decisioning suite was instrumental in helping us rapidly implement Next-Best-Action and transition to a new business operating model,” said Mike Nevels, Director of CRM at Sprint.
The Pega Customer Decision Hub uses real-time decisioning to intelligently drive the next best action for each customer. It adapts with self-learning models to have suggested actions reflect the customer’s changing preferences. The unified platform helps organizations to drive customer engagement channels from a single unified environment.
Accenture is a Pega Strategic Consulting Partner with more than 2,500 consultants skilled in Pega solutions and 13 delivery centers around the globe. Accenture has won 15 partner awards over the past five years—more than any other Pega systems integrator – including Pega Partner of the Year for 2013, 2014, 2015 and 2016.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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