Accenture’s Web-Based Application Improves Claims Handling and Reduces Claims Leakage
COPENHAGEN; Dec. 16, 2003 – Accenture has been selected to implement its Web-based Claim Components software application at Topdanmark, a leading property and casualty insurance company based in Denmark. Topdanmark is the tenth insurer, and the first in the Nordic region, to license Accenture Claim Components software solution.
Accenture will work with a team of Topdanmark’s business and IT professionals to deploy the solution, automating critical business processes to help Topdanmark’s 400 claims professionals better manage claims outcomes.
“Our main purpose is to provide our customers with even better service, and we expect that many insurance companies will have a much stronger focus on customer services in the next few years,” said Lars Halling, Head of Topdanmark’s Claims Division. “We are confident that Topdanmark can offer Denmark’s best claims handling to our customers. The new integrated solution from Accenture will help our claims professionals access a much better overview of each case, resulting in faster customer responses.”
Accenture’s Claim Components solution, which Accenture licenses to insurers globally, leverages reusable net-centric applications built on a component-based architecture. The version Topdanmark has licensed from Accenture will be built on a J2EE platform. Claim Components is fully Web-based, is accessible via Web browsers and automatically assigns claim-related tasks to the appropriate party, ensuring consistent best-practice execution across a claims organization. The system can lower development time by 12-24 months, yielding business benefits sooner at lower costs.
“Excellence in claims is a key competitive differentiator for a P&C insurance company,” said Jonas Liljenberg, the partner responsible for Accenture’s Insurance practice in the Nordic region. “We are pleased to help Topdanmark achieve its goals to update its claims system and provide improved service to its policyholders.”
“Insurers are looking for ways to quickly deploy innovative solutions to critical business areas such as claims,” added Dave Hollander, managing partner of Accenture’s Insurance Solution group. “Our Web-based claims application demonstrates that insurers can now update their legacy systems and move to the next generation of claims technology.”
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With more than 83,000 people in 48 countries, the company generated net revenues of US$11.8 billion for the fiscal year ended Aug. 31, 2003. Its home page is www.accenture.com.
About every fourth person in Denmark, every sixth business and half of all Danish farms are insured at Topdanmark, which makes Topdanmark the second largest non-life insurance company and sixth largest life insurance company in Denmark. Topdanmark’s history traces back to the end of the 19th century. Since 1996 Michael Pram Rasmussen has been CEO for Topdanmark’s about 2,300 employees. Topdanmark sells insurance using its own certified insurance sales representatives and various alliance partners. At the core of Topdanmark’s management ethos is the principle of creating value for shareholders, customers and employees and this is reflected in its goals, strategies and values. www.topdanmark.dk.