Data management infrastructure will enable more responsive and efficient customer service
Accenture will help ComEd integrate the smart meter infrastructure, including its data management system, with its existing information technology systems and business processes. Accenture will also collaborate with Itron, a leading provider of intelligent metering, data collection and utility software solutions, to integrate Itron’s Enterprise Edition Meter Data Management into ComEd’s existing suite of applications. By using a services-oriented architecture approach, Accenture will provide ComEd with a flexible infrastructure that allows the utility to respond more quickly and cost effectively to customer needs.
In its petition to the ICC, ComEd recommended that 141,000 smart meters be deployed in 11 suburban communities and the city of Chicago, as part of one of the most comprehensive tests of smart meters in the nation.
“The ability to read meters remotely and receive data more quickly with the smart meter system infrastructure will allow ComEd to increase operational efficiencies,” said Fidel Marquez, senior vice president, Customer Operations, ComEd. “The information from the meters coupled with the new data management system means that we potentially can better utilize our field force, improve response to power outages and reduce costs.”
Kyle Jordan, a senior executive in Accenture’s Utilities industry practice, said, “This smart meter pilot and new AMI infrastructure well-positions ComEd to take its operational performance to a higher level and to increase the level of customer satisfaction. More importantly, the pilot enables ComEd to align its grid and energy management strategies to Illinois’ smart grid vision and plans.”
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About Commonwealth Edison Company
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), one of the nation’s largest electric utilities, with approximately 5.4 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state’s population.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
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