January 24, 2012
Accenture Releases Citizen Self-Service Portal to Increase Efficiency and Effectiveness of Human Services
RESTON, VA; Jan. 24, 2012 — Accenture (NYSE: ACN) has released for general availability the Accenture Citizen Self-Service Portal Version 2.0 to provide citizens electronic access to their caseworkers and the benefit application process. The Accenture Citizen Self-Service Portal supports greater self-sufficiency for social service beneficiaries, helps enhance agency outreach capabilities and opens a new channel for citizens to interact with government case workers in a secure environment.
The new portal, part of Accenture’s suite of software for public service, is designed primarily to help meet the needs of social service agencies and the people served by those agencies. It builds on the Accenture Public Service Platform, a service-oriented architecture (SOA) launched by Accenture in 2009, to help public agencies manage human services delivery cost effectively with improved technological flexibility and enhanced citizen services and program outcomes.
The self-service portal enables human service agencies to provide “24/7” access to citizens who want to determine their potential eligibility for public assistance programs (e.g. income, food, healthcare), apply for benefits and manage benefits once enrolled. It also includes a secure Message Center for citizens to communicate with caseworkers to ask questions and receive answers, check on the status of benefits and schedule in-person appointments.
The new release includes enhanced self-service features, a training module and a “natural language” rules engine to increase public agencies’ flexibility to adapt benefit eligibility programs and processes in response to legislative and policy changes. “Natural language” rules engines use terminology that is logical and understandable by non-programmers. Another advancement is the use of Business Process Management (BPM) workflows, built into the screening and application processes, to help confirm that required actions are accomplished or flagged within appropriate timeframes.
“The new portal represents a leap forward in leveraging technology to better meet the needs of modern-day caseworkers and the individuals and families served by human services agencies,” said David McCurley, who leads Accenture’s public sector software business. “The focus is on smarter use of technology to support major programs in areas such as health, nutrition and temporary assistance to needy families.”
Learn more about Accenture Software for Public Service and the firm’s human services solutions and focus, Empowering Services, Improving Lives.
Accenture is a global management consulting, technology services and outsourcing company with over 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.
Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is Accenture Software. For more information about Accenture Software for Public Service, please visit www.accenture.com/publicservicesoftware.
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