September 11, 2014
Accenture Positioned in ’Winner’s Circle’ For Supply Chain Management BPO According to Report by HfS Research
NEW YORK; Sept. 11, 2014 – Accenture (NYSE: ACN) has been named to the ’Winner’s Circle’ of HfS Research’s first Blueprint Report for Supply Chain Management Business Process Outsourcing (SCM BPO).
The report assessed service providers based on execution and innovation. As a provider in the ’Winner’s Circle,’ the report asserts that in terms of execution, Accenture has deep client experience and capabilities across all the SCM BPO sub-processes, a strong control tower that enables dynamic operation and truly connects demand with supply, and is highly flexible when meeting client needs. From an innovation perspective, Accenture has a strong vision, concrete plans to invest in future capabilities, a healthy cross-section of vertical capabilities, and has illustrated a strong ability to leverage external drivers to increase value for clients.
"Accenture delivers a comprehensive set of SCM BPO offerings and is focused on delivering true business outcomes to its clients, providing value beyond just cost reduction," said Charles Sutherland and Pareekh Jain, principal HfS analysts and authors of the report. "With extensive client experience, a strong cloud-based control tower framework and the tools to integrate data visibility with analytics and process execution, Accenture offers transformative solutions for supply chain management." 
In the report, HfS rates service providers using input from a broad range of stakeholders including 1,355 responses from enterprise buyers, service providers, industry influencers (sourcing advisors), and HfS analysts.
"We are proud to be placed in the Winner’s Circle of this HfS Blueprint report in recognition of the robust supply chain business process services that we deliver to our global clients day in and day out," said Tushar Narsana, Supply Chain BPO offering lead, Accenture Operations. "We remain focused on working closely with our clients to transform their supply chain operations by helping to improve the planning, procurement, distribution and service in order to enhance their analytics capabilities, reduce operating costs and increase working capital."
In the report, HfS determined that service providers in its ’Winner’s Circle’ have a high propensity for strong consulting and analytics capabilities, presence of control tower platforms, and strong account management validated by positive testimonials from customers. Additional points made of Accenture’s unique strengths included:
  • Delivery of Services for All Processes. "Accenture has a depth of client experiences and capabilities across all the SCM BPO sub-processes. Clients pointed to examples of transformative solutions in all areas and to a deep bench of skilled delivery resources many of whom were as consultative as operational in their approach."
  • SCM Customer Communities: "Accenture uses client initiatives created by the Supply Chain consulting practice such as the Accenture CSCO (Chief Supply Chain Officer) Circle which has over 75 members to share common SCM challenges and opportunities and to educate about SCM BPO."
  • Delivering Value Beyond Cost: "Clients pointed to Accenture’s focus on tangible business outcomes such as revenue growth, working capital reduction as well as reducing operating costs in engagements."
  • Strong Control Tower Capability: "Accenture Control Tower enables dynamic operation and truly connects demand with supply to allow for a more agile, streamlined, and responsive supply chain."
The HfS Research Blueprint Report for Supply Chain Management Business Process Outsourcing can be accessed here.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 293,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is
About HfS                                                           
HfS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. HfS serves the research and strategy needs of business and IT operations leaders across finance, supply chain, human resources, marketing, customer management, and core industry functions. HfS provides detailed and thoughtful analyst coverage of the various areas that impact successful business outcomes, namely, process automation and outsourcing, global business services frameworks, mobility, analytics, and social collaboration. HfS also focuses heavily on talent acquisition, development, and motivation strategies. HfS applies its acclaimed crowdsourced Blueprint MethodologyTM to evaluate the performance of service providers in terms of innovating and then executing against those business outcomes.
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