According to the report, Accenture continues to be recognized as a leading player in the utilities sector, with solid thought leadership and a clear vision of global trends and regional priorities, innovation, and delivery capabilities. Its strengths include a truly global delivery capacity and a long history of operating in the industry, its New Energy Consumer research program and a leading alliance ecosystem. Accenture is also recognized for its ability to strategically partner with clients for the long-term. According to the IDC MarketScape, Accenture’s solutions and business services are very well aligned with the future needs of the industry.
“The global strength and market leadership of Accenture Energy Consumer Services enables consistent delivery of leading edge solutions to help our clients solve their most complex challenges,” said Tony Masella, global managing director, Accenture Energy Consumer Services. “We continue to invest in our people and capabilities so that we can provide our clients with innovative, digitally-enabled solutions to better serve their customers.”
As part of this study, IDC Energy Insights assessed the capabilities and strategies of international services vendors serving the specific needs of customer operations for energy retailers and utility companies, including electricity, gas, water, and district heating and cooling providers. Services in scope included business consulting, IT consulting, systems integration, application development, IT outsourcing, business process outsourcing, IT support and IT education and training.
"Utilities, both in competitive and vertically integrated regulated markets, will look to their service providers to improve their customer operations, to innovate and to navigate the digital transformation" said Roberta Bigliani, global lead for IDC Energy Insights’ Worldwide Utilities Smart Customer Operations advisory service. "In addition to deep industry understanding, utilities expect the following from their services providers: innovative and future-proof offerings, value for money, outstanding customer service and delivery capabilities."
Accenture is a global management consulting, technology services and outsourcing company, with more than 323,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
1 IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations, 2015 Vendor Assessment (doc #EISC02X, April 2015)
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