NEW YORK; Nov. 30, 2005 – Accenture (NYSE: ACN) has named Woodruff “Woody” Driggs as managing partner – Customer Relationship Management (CRM).
In his new role, Driggs, who has been with Accenture for 19 years, is responsible for managing the growth of Accenture’s Customer Relationship Management practice, which was recently honored by CRM Magazine as a the “Consulting Market Leader” for the third consecutive year.
Prior to being appointed to his new role, Driggs oversaw Accenture’s operational CRM capabilities, managing Accenture’s strategy and relationships with key technology partners such as Siebel, Oracle, SAP, and salesforce.com. Driggs also established Accenture’s Sales Transformation practice, which focuses on creating high-performance sales organizations by taking advantage of new solution-selling strategies, techniques to transform customer insight into action, and the training and tools to support the right kinds of selling behaviors.
Before joining the CRM group, Driggs spent 17 years in Accenture’s Communications & High-Tech operating group, focusing on enterprise-level application delivery. He also served as managing partner of the operating group’s SAP practice.
“Woody is an accomplished executive, with a proven track record of helping clients leverage customer relationship management solutions to improve business performance,” said Tim Breene, Accenture’s strategy and corporate development officer and the company’s group chief executive, Business Consulting. “His hands-on experiences with clients, coupled with his in-depth knowledge of the changing CRM landscape, make him well suited to further extend Accenture’s leadership in the CRM industry.”
Driggs said, “The CRM landscape is changing in profound ways, with more technology choices than ever, from ERP extensions and “best-of-breed” solutions to hosted platforms. I look forward to exploring new ways to leverage Accenture’s CRM capabilities to create innovative services that meet our clients’ needs and deliver even greater benefits to them.”
Accenture’s Customer Relationship Management business offers a wide range of services designed to help companies achieve high performance, including: customer strategy, customer analytics, and a complete set of marketing, selling, customer service and contact center consulting services.
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With more than 123,000 people in 48 countries, the company generated net revenues of US $15.55 billion for the fiscal year ended Aug. 31, 2005. Its home page is www.accenture.com.