November 10, 2015
Accenture Named As a Leader in IDC MarketScape Worldwide Life Science Manufacturing and Supply Chain BPO Vendor Assessment

Third Consecutive Time Accenture Positioned as a Leader
NEW YORK; Nov. 10, 2015 – Accenture (NYSE: ACN) has been positioned as a Leader for the third consecutive time in an IDC Health Insights vendor assessment covering business process outsourcing (BPO) across manufacturing and the supply chain in the life science industry.
The report, “IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain BPO 2015 Vendor Assessment” (#HI259302, October 2015), provides an assessment of life science manufacturing and supply chain market trends comparing major vendors against the criteria that are most important for life science companies to consider when selecting a service provider.
For purposes of this report, BPO includes outsourcing of services like call center, customer support and other repetitive processes such as report generation or ongoing monthly/weekly/quarterly data analysis. For the analysis, IDC MarketScape divided potential key measures for success into two primary categories: strengths and challenges. The assessment includes client references. After nearly 20 vendors in this space were evaluated, IDC Health Insights selected eight vendors to participate in this assessment. Click here for graphic.
“This assessment by the IDC MarketScape confirms the depth of our work with life science organizations,” said Anne O’Riordan, industry managing director, Accenture Life Sciences. “As customer and patient service become critical parts of the value add and reimbursement requirements for life sciences companies, the control and efficient execution of the global supply chain become essential capabilities for all of these companies.”
In naming Accenture as a Leader, the IDC MarketScape stated, “Relative to other vendors discussed in this report, and based on feedback from multiple customer references, Accenture was rated highly for its technical capabilities and for both its project management capabilities and life science industry expertise.”
In 2013 and 2014, the IDC MarketScape released similar vendor assessments in which Accenture was also positioned as a Leader in BPO across manufacturing and supply chain in the life science industry.
In addition, Accenture has been positioned as a Leader in three other recent IDC Life Science MarketScapes. These are:
  • “IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment” (#HI258820, September 2015)
  • IDC MarketScape: Worldwide Life Science Sales and Marketing Strategic Consulting 2015 Vendor Assessment” (#H1258970, September 2015)
  • IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment” (#HI258425, August 2015)
Click here to learn more about Accenture’s Life Sciences practice.
About IDC MarketScape 
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360 degree assessment of the strengths and weaknesses of current and prospective vendors.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 358,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
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Cam Granstra
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