New CRM Digital Transformation Roadmap and High Velocity Customer Experience Solution from Accenture Accelerate and Simplify Journey to Omni-Channel Digital Customer Experience
NEW YORK; June 27, 2016 – Accenture (NYSE: ACN) is launching a High Velocity Customer Experience solution, a fully functional and ready-to-use preconfigured solution built on a foundation of Accenture’s global experience and leading practices on customer engagement and commerce solutions from SAP Hybris. It is designed for fast deployment with predictable results at a reduced cost, and high flexibility that can be tailored to clients’ needs. High Velocity Customer Experience can be implemented in as little as three months, helping clients easily move processes into the cloud and accelerating time to value.
Driving simplicity with a comprehensive global offering, High Velocity Customer Experience goes beyond configuration to include complete end-to-end project deliverables intended to successfully support all aspects of the implementation lifecycle of SAP Hybris’ customer engagement and commerce solutions.
“High Velocity Customer Experience can help improve sales growth by maximizing customer face time and increasing customer retention and loyalty. It streamlines collaboration between sales, service, social marketing and digital operations across the organization,” said Chris Krammer, global managing director of Accenture’s SAP Sales & Customer Service domain. “Combined with the digital technologies provided by SAP Hybris’ customer engagement and commerce suite, this can dramatically improve the customer experience through an omni-channel platform that knocks down silos and boundaries, and consolidates and harmonizes multiple data sources.”
Accenture and SAP are working together to help clients assess their existing CRM landscape, including 3rd party solutions, interfaces and custom add-ons. Based on the results, market trends and future requirements, Accenture builds a client-specific digital transformation roadmap and a solution plan that outlines their digital customer experience journey. Accenture’s High Velocity Customer Experience accelerates that journey with a complete solution that is designed to help clients easily modify scope by including add-ons to requirements, and to lower risk with a highly predictive solution and Accenture’s leading business processes and proven methodology.
“With cloud solutions, customers are constantly looking for ways to reduce cost and risk, while gaining speed,” said Patrick Finn, Senior Vice President of Strategic Alliances, SAP Hybris. “Through this new offering from Accenture, our mutual customers will benefit from the standardization needed to help them quickly and efficiently implement SAP Hybris solutions.”
Accenture’s dedicated Sales & Customer Service practice comprises thousands of SAP CRM, SAP Hybris Cloud for Customer, SAP Hybris Marketing and SAP Hybris Billing practitioners, as well as service delivery and change management professionals who bring consulting, technology and outsourcing capabilities to clients around the world. Accenture has been recognized by SAP Hybris as Global Partner of the Year for the third consecutive year and for globally delivering SAP’s customer engagement and commerce solutions for clients with complex, global CRM and omni-channel requirements.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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