VANCOUVER, Jan. 4, 2011 -- Accenture (NYSE: ACN) customer care center for BC Hydro has won top placements at the customer care industry’s top performers competition organized by ContactCenterWorld, a global association for contact center industry professionals.
The winning Accenture-BC Hydro customer care center team received a number of awards including third ranked best customer care center in the world, top five centers in North America and Mexico and a silver medal for the best medium-size contact center. Accenture-BC Hydro customer care team also received high commendations in their category for best community spirit, and silver and bronze medals for best contact center leader and best customer service agent respectively.
The Accenture-BC Hydro team was judged on commitment to the customer and performance, as well as incorporated innovation and applied best practices. The Accenture-BC Hydro customer care center handles more than 5,800 customer calls daily, including all customer care queries, conservation initiatives for customers such as paperless billing and BC Hydro’s Power Smart programs.
“BC Hydro is dedicated to providing the highest quality service to our customers and this Accenture team enables us to have higher quality customer interactions,” said Jim Nicholson, BC Hydro’s Director of Customer Care. “The team is focusing on driving innovation, leveraging best practices and proactively serving our customers. This recognition is a testament to the commitment by both organizations to providing BC Hydro customers with world-class customer service.”
Paul Tournier, senior executive and BC Hydro client account lead, said, “We are thrilled with winning these awards as they are a reflection of our commitment to BC Hydro, deliver value to BC Hydro and its stakeholders and ensuring positive customer experiences.”
About BC Hydro
BC Hydro is one of North America’s leading providers of clean, renewable energy, and the largest electric utility in British Columbia. BC Hydro serves 95 per cent of the province’s population, providing reliable power at low cost to approximately 1.8 million customers. BC Hydro endeavours to provide clean energy solutions to its customers by balancing British Columbians’ energy needs with the concerns of the environment. Through the efficient and reliable supply of electricity, and with the guidance of the Clean Energy Act of 2010, BC Hydro supports the economic development of British Columbia and has constructed a world-class integrated hydroelectric system. Due to this efficient, reliable system, British Columbians enjoy some of the lowest electricity rates in North America.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.
Christine Yee Fields
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