NEW YORK; Oct. 2, 2008 – Accenture (NYSE: ACN) has completed the implementation of Accenture Claim Components Solution at Affirmative Insurance Services, a distributor and producer of personal non-standard automobile insurance and a subsidiary of Affirmative Insurance Holdings, Inc.
The new claims system, which replaces Affirmative’s former claims system, is part of Affirmative’s broader IT transformation program to upgrade, streamline and enhance its core processing systems. Accenture Claim Components Solution is a robust Web-based technology designed to help insurers – ranging from the world’s largest to smaller, niche carriers – improve the efficiency of their claims-handling operations through the automation of routine tasks. The solution supports Affirmative claims transactions from first notification of loss through final payment.
“This solution reflects our continuous commitment to innovate and improve our customer service and claims-handling performance,” said Wilson Wheeler, senior vice president and chief claims officer at Affirmative Insurance. “Given the robust functionality of Accenture Claim Components Solution, we were able to rapidly configure and deploy the solution with minimal impact on our business. This implementation marks a major milestone in our effort to achieve claims excellence.”
The Affirmative implementation represents the first application of Accenture Claim Components Solution within the non-standard auto insurance market, which covers drivers who have difficultly obtaining insurance from standard insurance companies due to their driving record, their lack of prior insurance or other factors.
“Claims service expectations are evolving, and today’s insurance customers are simply demanding more from their carriers," said Michael Costonis, Accenture’s North America insurance practice managing director and head of global claims services. “Leading insurers — from specialized carriers like Affirmative to multi-line global companies — recognize that the ability to satisfy those expectations and secure their competitive positioning depends upon the rapid and cost-effective implementation of a high-performing claims infrastructure.”
Accenture Claim Components Solution, used by five of the top 10 U.S insurance carriers and several of the largest insurers in Europe, helps process approximately one-third of all property and casualty insurance claims in the United States.
In addition to the license of the Accenture Claim Components Solution, which is built with Microsoft .Net 2.0 technology, Accenture is providing outsourced application maintenance and infrastructure services to Affirmative under a broad information technology transformation initiative the insurer began in late 2006.
About Affirmative Insurance Holdings
Affirmative Insurance Holdings, Inc. is a distributor and producer of personal non-standard automobile insurance policies to individual consumers in highly targeted geographic markets. Affirmative currently offers products and services in 13 states, including Louisiana, Texas, Illinois, California and Florida.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
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