Accenture Citizen Self-Service Portal Provides Easy Access to Human Services
New public service platform will lower costs and improve service delivery
RESTON, Va; August 15, 2011 – Accenture (NYSE: ACN) has released the Accenture Citizen Self-Service Portal, a secure, public-facing online access tool to help connect human service agencies with the people they serve.
The portal builds on the Accenture Public Service Platform (APSP), a flexible service-based technology platform launched in 2009 to help public service agencies manage a wide array of citizen services in an integrated manner to lower technology and management costs and improve service delivery. The new portal, released for limited use earlier this year, leverages the benefits of human service integration provided by APSP, providing citizens access to a simple, online, human services access point.
This new portal will help human service agencies support self-sufficiency among their clientele and provides a new channel for agency outreach and for human service clients to interact with agency case workers in a highly secure, convenient manner,” said David McCurley, senior executive and lead for Accenture’s public sector software business.
“In these times of tight budgets and growing demands for human services, this new portal will save citizens and agencies time and money, streamline access to services, and help capture the benefits of a truly integrated “family first" approach to governments serving citizens-in-need,” McCurley added.
The portal has practical applications and significant benefits. States launching health insurance exchanges could easily use the portal to provide online access to these exchanges. It also enables benefit applications initiated by a citizen in the portal to be continued by a case worker. Case workers can assist benefit applicants in completing online applications when needed, with the portal enabling collaboration that previously would have required telephone calls or face-to-face meetings between case workers and the citizens they serve.
Other benefits include:
Ø Improved case worker efficiency and effectiveness
Ø Enhanced communications between case workers and citizens
Ø Streamlined automated workflow processes
Ø Anytime, anywhere access to benefits information for citizens
Ø Quicker and easier benefits management
Ø Reduced costs due to citizen application input
The Accenture Citizen Self Service Portal is scalable and expandable, giving agencies the necessary flexibility to adjust to changing program and policy requirements, and it is part of Accenture’s focus on empowering services and improving lives.
Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.
Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenturesoftware.com. For more information about Accenture Software for Public Service, please visit www.accenture.com/publicservicesoftware.