Accenture and Siebel Systems Team to Offer Latest Customer Relationship Management Solutions to Governments Around the World
Companies Announce Alliance to Deliver Solutions Accelerating Public Sector Innovation and Enhancing Customer Satisfaction
WASHINGTON, D.C., and SAN MATEO, CALIF.,– Jan. 14, 2002 – Accenture (NYSE:ACN) and Siebel Systems, Inc. (Nasdaq:SEBL) announced today that they have signed an agreement to work together to bring CRM technology to public sector agencies, ministries and departments worldwide. The companies will focus on developing and delivering these government solutions, which Siebel Systems positions as “Constituent Relationship Management” applications, on a preferred basis to postal, tax and revenue management and entitlement program agencies.
“For governments and public agencies facing tighter budgets in the wake of the economic downturn and the likelihood of increased caseloads, Customer Relationship Management technology offers the promise of enabling governments to step up service levels while making operations more efficient,” said David Hunter, Accenture managing partner for the Global Government practice. “We’re pleased to team with industry leaders, such as Siebel Systems, to develop, deliver and help provide world class solutions to the government officials who are looking for answers to the challenges of improved service, increased efficiency, and constituent convenience.”
Accenture’s Government practice helps national and state public enterprises and education institutions transform to reap the rewards of the eEconomy. With a global practice dedicated to the dynamic government market and a strong alliance network, Accenture brings innovation, experience and in-depth industry knowledge to public enterprises as they strive to connect with their citizens and businesses.
Siebel Systems provides an integrated family of eGovernment Applications software that enable public sector organizations to create a single source of information that makes it easier to identify, interact with, and provide service to government agencies and their customers across multiple channels, including the Web, call centers, mobile agents, field offices, and partner organizations.
By combining the deep knowledge, global footprint and experience of Accenture with the rich functionality of Siebel eGovernment Applications, government agencies can increase functional performance while decreasing the total cost of ownership and time to market.
One of the early government adopters where Accenture incorporated Siebel eGovernment Applications into an eLicensing and ePermitting solution is the Florida Department of Business and Professional Regulation. Accenture and Siebel Systems also have successfully teamed to deliver joint solutions to the U.S. Department of Education, District of Columbia Office of Tax and Revenue, and the State of Michigan Department of Treasury where success requires greater customer service.
“Our alliance with Accenture is an integral part of our strategy to serve new customers and expand our government offerings globally,” said Mercedes Ellison, Vice President Alliances, Siebel Systems. “Our close relationship with Accenture, forged over many years of working together, positions us to jointly make a significant contribution at the federal, state and local levels of government. This is a tremendous opportunity for Siebel Systems and Accenture to provide unique and comprehensive solutions comprised of world-class eGovernment applications and implementation services.”
Accenture recently won the Siebel Systems 2001 Partner Award of Excellence in North America and Europe for delivering 100 percent customer satisfaction, demonstrating strong organizational cooperation, and showing a commitment to growing the Customer Relationship Management market.
Accenture is the world’s leading management consulting and technology services organization. Through its network of businesses approach — in which the company enhances its consulting and outsourcing expertise through alliances, affiliated companies and other capabilities — Accenture delivers innovations that help clients across all industries quickly realize their visions. With more than 75,000 people in 47 countries, the company generated net revenues of $11.44 billion for the fiscal year ended August 31, 2001. Its home page is www.accenture.com.
About Siebel Systems, Inc.
Siebel Systems, Inc. is the world’s leading provider of eBusiness applications software. Siebel Systems offers an integrated family of eBusiness applications software, enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, reseller channels, retail and dealer networks. Siebel Systems’ sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems’ Web site at www.siebel.com.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems’ products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems’ Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.com. Siebel Systems assumes no obligation to update the information in this press release.