LONDON; Oct. 28, 2010 — Accenture (NYSE: ACN) has signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015.
Under the extended agreement, originally signed in 2003, Accenture will continue to provide development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland.
Accenture will also continue to license and maintain its industry-leading property and casualty policy administration and claims solutions – Accenture Insurance Solution and Accenture Claim Components, which are part of Accenture Software – to support RSA UK’s commercial and personal lines.
“This relationship is a key part of RSA’s ongoing programme to enhance our product offerings and online presence, which is essential to provide our customers with world-class service at competitive prices,” said Adrian Brown, UK CEO at RSA. “The extension of this agreement reflects Accenture’s role as a valued business partner to RSA and its ability to help deliver significant cost reductions while providing the basis for enhanced customer service.”
“RSA’s commitment to excellence in its processes, operations and technology has made it a benchmark institution within the global insurance industry,” said Mark Robertson, a managing director within Accenture’s Insurance practice. “We look forward to continuing to help RSA in its ongoing efforts to enhance operational efficiency, improve customer service and support growth in the highly competitive UK market.”
The extended contract complements a current business process outsourcing (BPO) agreement between the two companies. Under the BPO agreement, Accenture provides RSA UK with front-line customer service and back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting both direct customer and intermediated business.
With a 300 year heritage, RSA is one of the world’s leading multinational quoted insurance groups. It has the capability to write business in over 130 countries and major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe. Focusing on general insurance, it has around 23,000 employees and, in 2009, its net written premiums were £6.7bn.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.
About Accenture Software
Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products that help our clients achieve high performance. As a dedicated global organization, Accenture Software offers innovative software-based solutions and the unmatched skills of experienced professionals to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software.
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Sean K. Conway