The implementation of the new information technology (IT) system is part of RSA UK’s broader business transformation program and represents a major investment by the insurer to enhance its product offerings and Web presence in the highly competitive retail market.
Under the original contract, signed in 2003 and which continues to the end of 2012, Accenture has been providing development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines product, policy management and back-office operations. Accenture has also been implementing Accenture Insurance Solution and Accenture Claim Components Solution, Accenture’s insurance-specific software solutions, to help RSA UK create new strategic IT platforms for commercial lines policy management and claims handling. The new agreement extends the implementation of the Accenture Insurance Solution to RSA UK’s personal lines.
“The expanded agreement reflects Accenture’s role as a reliable business partner to RSA, and the extension of our successful relationship defines a new wave of investment that will help RSA deliver significant cost reductions, while providing the basis for profitable top-line growth,” said James de Watteville, UK Chief Information Officer at RSA.
Steve Fowler, a senior executive in Accenture’s Financial Services practice, said, “We look forward to continuing to deliver best-in-class outsourcing, management and technology consulting and systems integration services to RSA, and through this new agreement help RSA strengthen its position as a leader in the UK insurance market.”
This contract complements a current business process outsourcing (BPO) agreement between the two companies, under which Accenture provides RSA UK with insurance BPO services including front-line customer service as well as back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting direct, affinity and broker customers.
More information about Accenture’s Financial Services application outsourcing capabilities is available at: Accenture Financial Services Application Outsourcing.
With an almost 300 year heritage, RSA is one of the world’s leading multinational quoted insurance groups. It has the capability to write business in over 130 countries.with around 22,000 employees and, in 2008, its net written premiums were £6.5bn. Within the UK, RSA is the largest commercial lines insurer, covering the insurance and risk management needs of a significant number of FTSE 100 companies. It has a full multi-distribution capability, writing business through brokers and corporate partners, direct and online. RSA is also one of the UK’s top three personal motor and household insurers.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
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