November 28, 2011
Accenture and Enbridge Gas Distribution Sign Five-Year Extension of BPO Agreement
TORONTO; Nov. 28, 2011 – Accenture (NYSE: ACN) and Enbridge Gas Distribution Inc., an affiliate of Enbridge Inc. (TSX: ENB; NYSE:ENB), have signed a new business process outsourcing (BPO) services agreement that extends their existing customer services contract for an additional five years, to 2017.   Terms of the agreement were not disclosed.
Under the extended agreement, originally signed in 2007, Accenture will continue to provide outsourcing services related to billing, payment processing, back office, call centre and collections functions.  These services will be provided through Accenture’s Global Delivery Network.
Damian Rivera, senior executive in Accenture’s utilities industry group, said, “By outsourcing its customer care, Enbridge Gas Distribution has benefited from the high-performance process models and technology insights we have developed across our global BPO practice. Enbridge has been able to build in greater cost certainty, and we look forward to collaborating with the Enbridge team to drive additional improvement in its customer service experience while further enhancing efficiency.”
About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.  Its home page is
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