January 27, 2012
Accenture and BC Hydro Customer Care Team Wins Awards for Service Excellence at ContactCentreWorld Competition
VANCOUVER, Jan. 27, 2012 – Accenture’s (NYSE: ACN) customer care center for BC Hydro has won gold and silver medals for service excellence at a recent international awards ceremony. The recognition by ContactCenterWorld, a global association for contact center industry professionals, was based on the team’s commitment to the customer, maintaining a high level of performance, and their innovative approach.
Competing in the medium-size “Best Contact Center (Outsourcing)” category, the Accenture-BC Hydro customer care center team was recognized with the silver award globally and the gold award for the Americas region. Last year, the team won the bronze and silver awards, respectively, in the same category.
The Accenture-BC Hydro customer care center handles more than 5,800 customer calls daily, on topics ranging from service queries to conservation initiatives such as paperless billing and BC Hydro’s Power Smart programs.
“Keeping the lights on and maintaining the trust of our customers is central to BC Hydro’s mission and culture. This recognition is a reflection of each person’s dedication to quality service. Partnering with Accenture supports us in continuing to deliver quality care to our customers,” said Jim Nicholson, Director of Customer Care,BC Hydro.
Owen Taylor, a senior executive in Accenture’s Utilities industry group, said, “Accenture is honored to receive these awards, and we are committed to continuing to provide the highest quality service to BC Hydro, their stakeholders and customers.”
The awards were presented at the 2011 Top Ranking Performers competition in December 2011 in Las Vegas, USA.
About BC Hydro
Fifty years ago, British Columbians turned to BC Hydro to build the clean electricity system they count on to power B.C.’s economy, create jobs in every region, and keep the lights on. Now, BC Hydro is building again for the next 50 years. B.C. continues to grow and so has the need for more electricity. That’s why BC Hydro is investing in smart meters, is building and renewing electricity infrastructure, and encouraging conservation to meet today’s needs and those of future generations.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.
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Contacts:
Allen Valahu
Accenture
+ 33 6 24 99 24 42
Christine Yee Fields
Accenture
+1 330 234 6406
christine.fields@accenture.com
Theresa Ebden
Accenture
+1 (647) 622-8394
BC Hydro Media Relations
Direct: 604 928 6468