February 09, 2016
Accenture Achieves Lead Innovation Position in “Winner’s Circle” for Business Process Outsourcing in the Utilities Industry in HfS Research Report
NEW YORK; Feb. 9, 2016 – Accenture (NYSE: ACN) has been positioned in the ’Winner’s Circle’ of HfS Research’s inaugural Blueprint Report for Utilities Business Process Outsourcing (BPO). Accenture is ranked as one of the leaders in the report, which assessed seven service providers based on execution and innovation.
The report focused on three key needs of utility companies: Rapid innovation to grow top lines with new energy sources, customer centricity to differentiate and operational efficiency to manage bottom lines. Accenture was positioned in the Winner’s Circle in areas of both innovation and execution.
“We see Accenture demonstrating an advanced capability for utilities As-a-Service – spanning platforms, automation and analytics. It is actively investing in redesigning and delivering utilities operations using these As-a-Service constructs. Another big differentiator is the deep relationships and network that it has built around the diversifying utilities ecosystem; clients really valued Accenture’s role in gaining access to thought leaders and technology startups” said Reetika Joshi, Research Director, Operations & Analytics Strategies, HfS Research.
Accenture was recognized as a business outcomes-focused global service provider with technology and digital capabilities. Additional strengths highlighted in the report include:
  • Progress on Embedding Analytics and Automation: Accenture demonstrated several examples of how it is redefining the scope and business outcomes impacted by BPO processes through these levers.
  • Thought Leadership Influencing Utilities-Specific BPO Engagements: Accenture has consistently invested in R&D to understand the sea-shifts in the utilities industry, and its vision for the vertical resonates well with clients.
  • A Unique Approach on Writing Off Legacy with a Modular Platform Strategy: Accenture’s platform strategy for utilities enables a full write-off of legacy investments. The technology is scalable, flexible, secure and modular enough to adapt to different business scenarios to deliver platform-based BPO through an As-a-Service construct.
  • Differentiated Analytics-Driven Offerings: Accenture’s Utilities BPO services include solutions for digital-enabled customers, new products and services, smart meter and field force management.
“We are proud to be positioned in the Winner’s Circle in this report which aligns with our ability to deliver value through intelligent operations and innovations that reshape the utilities operating models” said Mike Salvino, group chief executive, Accenture Operations. “As more utility companies shift to an As-a-Service model, we are committed to providing services that go beyond cost savings to deliver true business value in areas such as new top line revenues, quality, productivity and better insights.“
An excerpt of the full report can be found here

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
About HfS                                                          
HfS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. HfS serves the research and strategy needs of business and IT operations leaders across finance, supply chain, human resources, marketing, customer management, and core industry functions. HfS provides detailed and thoughtful analyst coverage of the various areas that impact successful business outcomes, namely, process automation and outsourcing, global business services frameworks, mobility, analytics, and social collaboration. HfS also focuses heavily on talent acquisition, development, and motivation strategies. HfS applies its acclaimed crowdsourced Blueprint MethodologyTM to evaluate the performance of service providers in terms of innovating and then executing against those business outcomes.
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