EMC Corporation announced a major expansion of its professional services portfolio to include open, platform-independent storage consulting through its newly formed Information Solutions Consulting group. These new professional services offerings are being developed through an innovative, five-year “business transformation outsourcing” agreement with Accenture.
While business executives overwhelmingly agree that technology has helped them strengthen relationships with their customers, more than half say that Customer Relationship Management (CRM) shortfalls can be attributed in part to inadequate support from top management, according to a survey released by Accenture.
A team of private-sector companies brought together by the G8’s Digital Opportunity Task Force announced the creation of the DOT Force Entrepreneurial Network (DFEN), an organization to help small- and medium-sized enterprises and entrepreneurs overcome the “Digital Divide” and stimulate economic and social growth in developing countries.
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