While business executives overwhelmingly agree that technology has helped them strengthen relationships with their customers, more than half say that Customer Relationship Management (CRM) shortfalls can be attributed in part to inadequate support from top management, according to a survey released by Accenture.
A team of private-sector companies brought together by the G8’s Digital Opportunity Task Force announced the creation of the DOT Force Entrepreneurial Network (DFEN), an organization to help small- and medium-sized enterprises and entrepreneurs overcome the “Digital Divide” and stimulate economic and social growth in developing countries.
Accenture announced that it has consolidated its outsourced learning capabilities under Accenture Learning, a unit that focuses on providing outsourced transformational learning solutions to help companies and governments achieve measurable business results through significant improvements in workforce performance.
Netegrity, Inc. and Accenture announced that Accenture will incorporate Netegrity’s SiteMinder® security technology into Web-enabled solutions that Accenture designs and implements for its large global clients.
Groupama announced that it has teamed with Accenture to implement its IT transformation initiative designed to increase the efficiency of Groupama’s information systems and reduce overall expenses by EUR 150 million by 2007.
As the battle for the living room heats up, more than half of tech-savvy consumers in the U.S. say they are currently indifferent to the enhanced experience that a networked home may offer, according to an Accenture study.
Caterpillar Inc. and Accenture announced a multi-year agreement to deploy and support the next generation of dealer systems, which will enhance the capabilities of Caterpillar dealers around the world to sell, rent, service and support the company’s heavy equipment and engines.
According to an Accenture survey, corporate executives are optimistic about companies’ willingness to participate in mergers and acquisitions this year, despite economic uncertainty and growing shareholder backlash to deals.
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