December 7, 2023

Bricorama and Accenture Join Forces to Launch ‘pAInt,’ the Paint Expert Powered by Generative Artificial Intelligence (AI)

PARIS, France; Dec. 7, 2023 – Bricorama and Accenture (NYSE: ACN) have collaborated to develop ‘pAInt,’ a generative AI-powered shopping assistant that helps customers with their painting projects. Available on bricorama.fr, ‘pAInt’ has been designed to inspire and guide customers through each stage of their projects, from inspiration – by suggesting trending styles, to the purchase of materials, to best practice guides on the painting process itself. This new service enables the brand to offer its customers a unique online experience, and to accompany them to the successful completion of their ‘Do-It-Yourself’ (DIY) projects.

Generative Artificial Intelligence to enhance the customer experience
‘pAInt’ is a conversational tool that customers can interact with for help with paint colors and finishes, decorating ideas from Bricorama’s video content, demonstrations, paint quantity, brushes and other accessories. Customers can then buy any of the products with a single click.

“We're proud to offer such an innovative and cutting-edge online service as ‘pAInt.’ It is further proof of our value proposition: to inspire and pedagogically support our customers in the success of their projects,” comments Laurent Pussat, president of Les Mousquetaires Group's DIY chains. “Our customers expect a personalized, professional response, whatever the channel they choose. With ‘pAInt,’ we're offering a 'made-to-measure' online experience, which can then be rolled out in-store, as an extension of its omnichannel purpose."

A project born from close collaboration between Bricorama and Accenture
Responding to customers’ growing need for DIY and decoration support, ‘pAInt’ was developed thanks to a close collaboration between Bricorama and Accenture Song, Accenture's tech-powered creative group. The teams analyzed and mapped the value and opportunities that generative AI could bring to the DIY market. They then used this information to develop the ‘pAInt’ tool and services relating to Bricorama products. The use of generative AI is set to be extended to other product categories. At the point of sale, employees will also be able to use the tool to advise customers.

The new ‘pAInt’ tool was built on Microsoft Azure OpenAI Service, to benefit from Azure’s enterprise-grade security, stability and performance, as well as its natural language interaction and context understanding capabilities. It has been trained with patented content produced by Bricorama, which has enabled it to acquire an extremely high level of expertise.

Laurent Thoumine, senior managing director, and Europe lead for Accenture’s retail industry group, said: “Generative AI has the potential to be a real game-changer in retail and is driving companies to reinvent how they run their businesses, serve their customers, and get work done. That’s why it’s particularly great to see Bricorama lean in strongly on this exciting new technology, and through working closely and quickly with our team, design and deliver a tool that offers hyper-relevant retail suggestions to each customer in each decision-making moment.”

About ITM Home Equipment - Bricomarché, Brico Cash and Bricorama
Bricomarché, Brico Cash and Bricorama are the brands of the Les Mousquetaires Group dedicated to home equipment. They have more than 850 points of sale in Europe—including 679 Bricomarché, 49 Brico Cash and 142 Bricorama stores. In France, the three DIY brands of Les Mousquetaires represents the leading network of independents with more than 15% of market share. The other brands of the Les Mousquetaires Group are: Intermarché and Netto (food), Roady and Rapid Pare-Brise (mobility). For more information: @BricoramaFR - Journalists' area - @mousquetairesfr

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, commerce transformation content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

# # #

Contacts:

Rosie Milton-Schönemann
Accenture Song
+44 7769 286484
rosie.milton@accenture.com

Charlotte Rabilloud
Bricorama
+33 1 85 78 66 32
+33 6 62 03 28 34 (mobile)
charlotte@source-rp.com

Michelle Kamar
Bricorama
+33 1 85 78 66 31
+33 6 09 24 42 42 (mobile)
michelle@source-rp.com

Copyright © 2023 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.