December 15, 2021
OP Collaborates with Accenture to Transform its Digital Banking Operations
Finnish bank to use automation and advanced analytics to create meaningful experiences for customers and employees
HELSINKI; Dec. 15, 2021 – OP and Accenture (NYSE: ACN) have renewed their collaboration to develop and deliver new services that will further optimize OP’s digital banking operations. Using automation, advanced analytics and other emerging technologies, the two companies will work together to increase business agility, reduce costs and deliver enhanced customer and employee experiences.
As part of the collaboration, OP will adopt the intelligent automation platform Accenture myWizard®, which allows for the automation of routine tasks and can enable employees to be more proactive and focus on more meaningful work. With this automation platform OP will also be able to extract greater value from its technology investments — accelerating its technology transformation.
Juho Malmberg, OP Financial Group’s director of Technology and Development, said, “Our mission is to help our customers achieve their financial goals in a sustainable and secure way. Providing high quality, efficient and ever-improving services, processes and tools for our employees, who in turn deliver superior digital customer experiences, is a key priority for OP. Accenture’s deep banking industry expertise and innovative automated solutions, combined with our agile delivery methods, will help us reach our goal of becoming Finland’s leading financial group.”
“Amid rapid industry change and evolving consumer expectations, many financial institutions are advancing their digital transformation strategies,” said Neeta Nagar, technology lead for Accenture’s Financial Services industry group in the Nordics and account lead for OP Financial Group. “OP is approaching its transformation from a position of great strength as a leader in agile delivery. By leveraging the automation and AI capabilities of myWizard, we’re combining human ingenuity with digital capabilities to transform processes and ways of working to help OP create a future-ready banking practice that puts customers and employees at the center.”
OP Financial Group is Finland’s largest financial services group, with two million owner-customers and more than 12,000 employees. We provide a comprehensive range of banking and insurance services for private and corporate customers. OP Financial Group consists of OP cooperative banks, its central cooperative OP Cooperative, and the latter’s subsidiaries and affiliates. Our mission is to promote the sustainable prosperity, security and wellbeing of our owner-customers and operating region. www.op.fi.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture’s Banking industry group helps retail and commercial banks and payments providers boost innovation; address business, technology and regulatory challenges; and improve operational performance to build trust and engagement with customers and grow more profitably and securely. To learn more, visit https://www.accenture.com/us-en/industries/banking-index.
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