December 09, 2020

Accenture Recognized as a Leading Provider of Financial Improvement Services to Healthcare Industry

NEW YORK; Dec. 9, 2020 – Accenture (NYSE: ACN) has been named a leading provider of financial improvement consulting services to healthcare organizations in a recent report from industry analyst firm KLAS Research, receiving a ranking of 94.7 out of 100.

The report — “KLAS Financial Improvement Consulting Report 2020: Performance Improvement in a Time of Upheaval” — assessed nine professional services firms for their ability to advance the financial improvement of healthcare organizations by reducing costs, increasing net revenue and/or enhancing efficiency. KLAS notes that Accenture is “…rated highest by interviewed clients for strength of partnership, and as an organization cited for careful listening, proactive engagement, and responsiveness” in delivering the financial outcomes clients need and expect.

“We are extremely pleased that KLAS validates — through client feedback — our outcomes-focused approach, our strategic ability to perform, and our ability to engage and execute for our clients,” said Kristin Ficery, a managing director at Accenture who leads the Health industry group in North America. “I am very proud of the talented team of professionals that makes it possible for Accenture to deliver on the promise of technology for the clients we serve.”

The report is based on interviews with healthcare payers and providers about the information technology (IT) products and services their organizations use. Questions cover five broad customer experience areas: loyalty, operations, services, relationship, and value. Interviews were conducted using a standard quantitative evaluation, and the scores and commentary collected are shared online in real time so that other providers and IT professionals can benefit from their peers’ experiences.

“Healthcare organizations seeking financial improvement consulting often have urgent needs and high expectations, so they need professional services firms who dependably deliver results, are reliable and drive high client confidence,” said Warren Whitford, vice president of healthcare services and value-based care at KLAS. “According to their clients, Accenture was one of the companies that performed most consistently and highly overall, in addition to Accenture clients reporting high satisfaction with the outcomes they experienced.”

The full report is available here.

About KLAS
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on soft­ware, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

From the back office to the doctor’s office, Accenture’s Health practice combines unmatched experience, business and clinical insights with innovative technologies to help clients around the world embrace the power of change to deliver more effective, efficient and affordable healthcare. To learn more, visit

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Cam Granstra
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