December 07, 2020

Accenture Federal Services Wins Contract to Modernize Client Case-Management System for the Administrative Office of the US Courts

ARLINGTON, Va.; Dec. 7, 2020 – Accenture Federal Services (AFS), a subsidiary of Accenture (NYSE: ACN), has been awarded a five-year blanket purchase agreement (BPA) by the Administrative Office of the United States Courts (AOUSC) to modernize the client case-management system of the U.S. Probation and Pretrial Services (PPS) system.

The mission of the PPS is to carry out probation and pretrial service functions within the U.S. district courts. The PPS goal is to assist the federal courts in the fair administration of justice and protection of the community, while fostering long-term positive change in individuals under supervision.

Jenna O’Steen, managing director at Accenture Federal Services
and Justice Portfolio leader

Under the terms of the BPA, AFS will help the AOUSC design, integrate, deploy and support a new secure cloud-based client case-management system on a software-as-a-service platform. The goal of the system is to help AOUSC deliver seamless, streamlined outcome-driven workflows and enable the 9,000 PPS employees to perform their mission anywhere within the United States and its territories.

The new client case-management platform will also enable AOUSC to incorporate new technologies such as robotic process automation, natural language processing and machine learning to automate repetitive tasks, allowing staff to focus on more-complex duties to better serve the courts and citizens.

NEWS: @AccentureFed wins Administrative Office of the US Courts contract to provide a new cloud-based client case-management system.

“Accenture Federal Service is proud to transition PPS to a new user experience and technical functionality that will better support AOUSC as it provides mission critical services to reduce recidivism and to protect our communities,” said Jenna O’Steen, a managing director at Accenture Federal Services who leads the Justice Portfolio.

About Accenture Federal Services
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. Learn more at

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at

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Jane Norris
Accenture Federal Services
+1 571 414 4475